Revenue Manager
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Revenue Manager

Rezidor Hotel Group

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Revenue Manager

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Revenue Manager (009785)

Job Number: 009785

Job Title: Revenue Manager

Number of Positions: 1

Job Type (Employment Type): Permanent Contract

Country: Gabon

City: Libreville

Salary Interval: Per Month

Category/Department: Revenue Management

Rank/level of position: Head of Department

Level of Education: Four-Year Degree

Years of Experience: 4

Application Date: 07/12/2017

Position Description


To maximise the hotels’ rooms revenue by effectively using Revenue Management tools, ensuring ideal inventory levels at all times, and ensuring a correct price positioning. The job incumbent is a leader, persuasive, proactive, and achieves results through their team. This person is responsible for managing, leading and motivating the Reservations team. All work will be in line with The Rezidor Hotel Group guidelines and service concepts.


Position Requirements and Offer Details


INVENTORY MANAGEMENT
• Maintain accurate levels of inventory, based on forecasted demand
• Uses effective restriction methods in periods of high demand
• Setting Yield controls in the PMS / CRS systems based on the forecasted demand in order to ensure maximum revenue potential and RPP performance in conjunction with the hotels’ overall performance objectives
• Uses effective space-release policies to maximise rooms revenue
• Reviews hotel data in Curtis-C, GDS and Internet on a 6-monthly basis
• Ensures all rates are loaded in all systems
• Ensures parallel pricing and inventory is maintained between the hotel and Curtis-C and other distribution channels
• Ensures group inventory cut-off dates are managed in line with contract and demand
• Implements black-out dates and reviews frequently to see if adjustments are needed

PRICING AND POSITIONING
• Ensures a correct rate positioning in each segment and for each season
• Tracks and monitors price sensitivity
• Ensures a continuous analysis of the competitor’s rates in each segment and presents at least quarterly during the revenue meeting
• Uses all tools available to ensure correct pricing information
• Ensures RFP requests are handled in a timely manner
• Ensures maximum RevPar penetration
• Develops and reviews an annual transient and group pricing policy
• Develop and Review a demand & city events calendar and on quarterly basis in cooperation with Director of Sales & Marketing-Review and discuss during Revenue Meeting

MARKET INTELLIGENCE
• Keeps an up-to-date knowledge of all main competitors
• Monitors of competitor pricing / strategies and gathering and analysing of market intelligence through the use of systems available
• Reviews key demand periods to maximise RevPar and profits through effective consideration of cost of sales
• Key contact for all E-Commerce partners and Web Registry is current and all contracts are in line with current Rezidor policies
• Has an up-to-date knowledge of the marketplace/demand generators
 Companies leaving and entering the market
 Special projects
 City events
 National events

REVENUE ANALYSIS AND TRACKING
• Conducts weekly Revenue Management meetings
• Ensures accurate reporting for accurate analysis on market segmentation, Curtis C Production, production tracking and monitoring, displacement analysis, demand analysis per segment and RevPar Penetration
• Reviews end of month room statistics reports and provides critical analysis on performance versus forecasts and results of implemented strategies
• Provides comments on the hotels’ financial and market performance on a timely basis to the General Manager and other members of the hotel’s revenue team
• Prepares all weekly, monthly, 3 monthly forecasts and budgets
• Ensure effective and accurate usage of Revenue Management tools
• Maintains historical data on evens and performance on any promotions during these demand generating events

REVENUE IMPROVEMENT
• Utilizes up-selling techniques at all times to maximise revenue
• Focus on call conversions
• Effective incentive scheme for agents in place
RESERVATIONS DEPARTMENT
• Manages and leads the reservations department
• Ensures that all telephone standards are adhered to
• Ensures that all enquiries and requests are handled in a timely manner and fashion
• Ensures all daily tasks are completed by the team and gives support if required
• Identifies and addresses training needs to the department
• Supervises that all contracts and other paperwork are signed for group bookings
• Checks that billing instructions are correct and adhered to as per internal SOP
• Ensures that relevant credit checks have been completed for new and existing companies and discussed with Financial Controller
• Offers rates to the Meeting & Events Sales Executive for 24h and other packages
• Assists the Meeting & Events department where required
• Ensures revenue is maximised and optimised at every opportunity by the reservations team
LAWS, REGULATIONS AND POLICIES
• Follows all applicable laws, and corporate standards and guidelines especially with regards to Health & Safety and security of employees and guests
• Ensures hotel compliance with Rezidor / Brand Pricing and E-Commerce policies

HUMAN RESOURCES MANAGEMENT
• Screens, interviews and selects potential team members and supervisors for the department
• To train and coach members of the department in the Call standards and all new procedures and share new information and ensures proper documentation
• Develops and recommends appropriate training to meet guest needs
• Manages, leads and motivates the reservations team
• Identifies and addresses training needs
• Strives to reduce sick-leave and turnover within the departments
• Strives to reduce work related accidents within the departments
• Ensure that staff is delivering EYDOS and arrange refresher training where necessary
• Identifies employees with potential for promotion and / or transfer and makes appropriate development plans for him or her together with the HR Manager
• Ensure all staff attend inter-departmental meetings as required, and to encourage staff to voice ideas and opinions that may be helpful to the hotel or department

RESPONSIBLE BUSINESS
• Shows involvement and is interested in environmental and or social & ethical issues by participating in responsible business activities
• Promotes the Responsible Business programme to guests at all times
• Is actively involved in finding ways of reducing waste and minimizing energy usage
HEALTH AND SAFETY
• Ensure that all potential and real hazards are reported and reduced immediately
• Fully understands the hotel’s fire, emergency and bomb procedures
• Ensures the safety of people and property within the premises by applying hotel regulations and adhering to existing laws and regulations
• Anticipates possible and probable hazards and conditions and either corrects them or take action to prevent them from happening
• Maintains the highest standards of personal hygiene, dress, uniform, appearance and body language and conduct

MISCELLANEOUS
• Attends meetings as requested by the GM
• Holds weekly Revenue meetings
• Identifies training needs in the departments and conducts training as required or arranges accordingly in cooperation with HR manager
• Ensures pro-active communication between the Sales team, M&E team and Reservations / Front Office team of all revenue related issues
• Control commission statistics for Travel Agents and to ensure accurate tracking of these
• Ensures the correct follow up of unconfirmed bookings and non-arrivals to maximise revenue
• Continuously seeks to endeavour and improve the hotel’s efficient operation, and knowledge of own job function
• Ensures all requests and correspondence are dealt with in a timely and accurate manner
• Attends any property/city meetings that are relevant to the position
French and English speaking is mandatory


Hotel or Business Details


To support, assist and guide Hotel Revenue team to maximize hotel's rooms, meetings & events, food & drink and other revenue by effectively using Revenue Management tools, ensuring ideal inventory levels at all times, and ensuring a correct price positioning.

The job incumbent is a leader, target oriented, persuasive, active, proactive, and achieves results through his or her team. Technical skills in Revenue Management and Revenue Management systems (Connect Applications e.g. Curtis-C, SNAP, Web Focus, etc. and other 3rd party reports e.g. H360, OTA insight, etc.) are required. All works will be in line with the Carlson Rezidor Hotel Group corporate guidelines and service concepts.





















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Revenue Manager

Libreville, Gabon

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