Area Coaching Assistant Manager
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Area Coaching Assistant Manager

Richemont

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Area Coaching Assistant Manager

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The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 7,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity. 

  

  

JOB TITLE:  Area Coaching Assistant Manager
REPORTING TO: National Coaching Manager         

LOCATION: Shanghai, China
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MAIN PURPOSE
Is a professional internal Coach who works closely and helps sales teams (commercial retail & POS team) to grow and contribute to not only improved client satisfaction, business performance, operational management, but also their own self-development through tailored coaching sessions.
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KEY RESPONSIBILITIES
    Key responsibility 1 – Sales team coaching
•    Listens to, observes and evaluates the coachees in real life and role plays
•    Analyses and debriefs with the BTQ managers and coachees, identifies and axes of improvement
•    Defines the annual plan for coaching insuring the local and international guidelines (x coaching per sales associates per year)
•    Draws up individual action plans for the BTQ and coachees after each coaching session
•    Ensures that BTQ manager takes responsibility for the application and follow up of the BTQ and individual coachees’ action plans
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    Key responsibility 2 – MCT strategy implementation & Service Monitoring
•    Is the warrant of the correct use of My Cartier Touch-tools
•    Understands retail strategy and participates with the local retail team to implement MCT in all boutiques
•    Together with the Boutique Managements, animates sessions in boutiques in relation to My Cartier Touch 
•    Guarantees the knowledge, understanding and application of the My Cartier Touch-recommendations by all
•    Regularly monitors the overall service standard by projects (Mystery Shopping & Client Experience Barometer) and provides relevant management team with the performance reports
•    Based on the result of the trend and priority drives of service performance, indicates potentials of improvement and makes recommendations of actions to implement
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    Key responsibility 3 – POS team supporting
•    Partnership with POS team to provide on-site service guidance based on Cartier selling ceremony
•    Analyses and debriefs with the POS BTQ & area/regional managers, identifies and axes of improvement
•    Draws up individual action plans for the BTQ after each visit
•    Facilitates on-boarding service training of new POS boutique opening
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    Key responsibility 4 – On-site training & Team Lab 
•    Finds and collects sales teams’ common needs, designs and conducts team lab to inspire, brainstorm, influence sales teams to work out the solution/action plan to the pain point
•    Conducts on-site training once on a topic covering selling ceremony, new launched product knowledge, customer relationship management, high-end events project handling, etc.
•    Co-work/support other functions to deliver commercial retail retiled trainings
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    Key responsibility 5 – Reporting
•    Provides the Boutique Management with feedback after each coaching session
•    Takes part in and provides regular feedback of My Cartier Touch-activities at local and international level so that the program is in line with boutique reality
•    Development plan (i.e. potential individual assessment…) 
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QUALIFICATIONS

Experience:
-    Bachelor’s degree 
-    5+ year of experience in boutique/supervisory at luxury service or field coach training experience
-    This person shall have global vision, and good level of empathy, passion and creativity to work in a leading and fascinating luxury brand 
-    This person can transversally work well with others, drive things with strategic approach and build strong learning culture
-    This person shall obtain in-depth knowledge of training and development field and excellent understanding of retail environment and retail business
-    Ability to convey enthusiasm around project, strong communication skills, knowledge of selling skills, highly developed capacity for active listening and observation, pedagogical approach 
-    Selling skills
-    Local language, fluent in English  

COMPETENCY REQUIRED:
−    Entrepreneurial Spirit 
−    Customer focus
−    Managing & Developing team
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DIMENSION:
    Geographical area under responsibility: Regional
    Headcount supervised: 0
    Internal contacts: 
    Strong functional line of reporting with National Coaching Manager
    Liaise with Training team and Commercial team
    Liaise with POS team
    Liaise with HR Training team 
 

Chiusa

Area Coaching Assistant Manager

Shanghai, Cina

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