Core Reservation Agent
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Core Reservation Agent

Rosewood Miramar Beach Montecito Santa Barbara

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Core Reservation Agent

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Job Title: Core Reservation Agent Education: High School Location: Rosewood Miramar Beach Montecito - Santa Barbara, CA US (Primary) Career Level: General Associate Category: Front Office (FD, Concierge, GS, BD, PBX, Valet, GR, Door) Job Type: Full-time Compensation Currency: USD Job Description: Begin Your Rosewood Journey

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

Rosewood Miramar Beach hotel is looking for a Full-Time CORE Reservation Agent to join our Reservations Team! 

Overview

The CORE Reservations Agent provides prompt, courteous, and efficient handling of all incoming calls and assistance for outgoing calls that transpire through our phone system, which may include calls to make reservations for a hotel stay or at one of our restaurants.  The position also plays an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance. 

Essential Responsibilities


Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
Maintain positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
Maintain complete knowledge of the property and our amenities.
Assist callers with a credit card, calling card, collect, overseas, and person to person calls.
Allocate designated surcharges, long-distance, and operator-assisted charges to correct guest room billing.
Monitor telephone system problems and maintain a log of such.
Document all guest complaints or problems; notify designated department/ personnel for resolving the situation; follow up to ensure completion and guest satisfaction.
Assist in emergency situations as a central communication center for hotels.
Review status of assignments and any follow-up action with an on-coming agent.
All other duties as required.

Requirements


Maintain a professional and courteous manner whilst at work.
Be known for being honest, reliable, confidential, and trustworthy.
Ensure guest and employee privacy and security by respecting confidential information
Carry out any reasonable requests made by the manager and other members of the management team in a timely manner.
Be proactive, ask questions, and be responsible for the action or lack of action.
Attend and complete the resort’s organized training sessions and programs as and when required.
Attend and participate in the hotel and departmental meetings and briefings.

About Rosewood Miramar Beach

Rosewood Miramar Beach features 161 ultra-luxury guestrooms across 16 acres, including a glamorous Presidential Residence, a Bridal Suite, and multi-bedroom family bungalows nestled among rolling lawns and mature landscaping. Guests are treated to estate-style service, entirely personalized to complement their every need. Amenities include an oceanside bar and restaurant with an outdoor terrace, a signature restaurant, two swimming pools, a Sense® spa, a state-of-the-art fitness center, beach club, and a screening room. In addition, the resort offers 12,000 square feet of indoor and outdoor event space including a 6,000-square-foot ballroom.

Competitive Benefits


Medical, Dental, Vision, Life & Disability insurance, and 401K
Complimentary Room Nights

Connect with us


LinkedIn: https://www.linkedin.com/company/rosewood-hotels-&-resorts

Facebook: https://www.facebook.com/RosewoodMiramar

Instagram: https://www.instagram.com/rosewoodmiramar

Job Requirements: Qualifications

Experience                    


Minimum one years' experience in a similar capacity for a 4- or 5-star hotel or restaurant.

Education                      


High school diploma. Educational experience with a hospitality background preferred.

Language                      


Required to speak, read and write English, and do basic mathematics.  Fluency in additional languages preferred.

#RosewoodMiramarBeach #AmericanRiviera
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Core Reservation Agent

Montecito, CA, Stati Uniti

A tempo completo, A tempo indeterminato

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