Area Director of Revenue Optimization
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Area Director of Revenue Optimization

Shangri-La Hotel, Vancouver

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Area Director of Revenue Optimization

Cosa comprende il lavoro

Thank you for your interest in the Shangri-La Hotel, Vancouver, the first Shangri-La to open in North America. Shangri-La Hotel Vancouver is a 119 room luxury boutique property, located in the heart of downtown Vancouver’s vibrant financial, retail and entertainment district. Shangri-La Vancouver is the proud recipient of the prestigious Forbes Five Star Award and AAA’s Five Diamond award, and is one of only four Canadian Hotels to hold both the esteemed ratings.  Shangri-La Hotel Vancouver prides itself on the strength and dedication of our team, and seeks to hire, develop and promote charismatic, passionate, hardworking Colleagues to reach their full potential and ultimate career goals.

 

We are currently searching for an Area Director of Revenue Optimization to join our salary team on a full time basis.  This role would be responsible for revenue optimization for both Shangri-La Hotel Vancouver and Shangri-La Hotel Toronto.

 

PRIMARY RESPONSIBILITIES (include but are not limited to):

 

  • Leads the Revenue Optimization discipline, including Customer Sales & Distribution, for Shangri-La Hotel Vancouver and Toronto. Responsible for developing, implementing & monitoring strategies for all revenue centres.
  • Demonstrates a high level of integrity
  • Leads Reservations Team Leaders in delivering Shangri-La hospitality from caring people, according to brand standards
  • Ensures delivery of 5 diamond/5 star experience to guests while optimizing all guest revenue opportunities
  • Inspires a high level of creativity, personal commitment to service excellence and an emotional sense of gracious hospitality
  • Conducts and continually updates market research through online data, journals, sales analysis, and monitors economic conditions to anticipate consumer buying patterns, competitor data and industry trends
  • Determines the ideal mix of room rates and occupancy to maximize revenue by using Shangri-La diagnostic tools such as IDeaS RMS, BluePrint and OTA Insights. 
  • Develops, implements, monitors, and recommends sales strategies, yield penetration strategy, room rate mix, and catering pricing strategies to maximize occupancy and revenue.
  • Implements and manages the hotel reservations system and distribution of inventory through relevant channels
  • Previous experience with Restaurant Revenue Management and use of Avero an asset. 
  • Previous experience with Function Space Optimization an asset. 
  • In conjunction with the property Commercial Teams, develops packages, establishes transient room rate contracts, target rates, catering minimums and space release policies
  • Work with Digital Marketing Team to Develop online sales strategy for Retail channels. 
  • Analyzes market indicators to project demand patterns and statistically forecast demand revenue, average daily rate, and REVPAR, prepare all daily, weekly, monthly revenue and forecasting reports
  • Establishes effective working relationships with industry colleagues, oversee Global Distribution system and E-Marketing initiatives, plus other reservations tools and processes
  • Oversees the Central Reservations Manager and participates in recruitment, manages Colleagues and effectively coaches, trains, motivates, communicates, recognizes, schedules, provides performance feedback and conducts performance correction if required
  • Effectively directs communication efforts within department including call scripting, maintains positive communication with other departments in the hotel, particularly collaborative with Sales, Rooms and F&B Divisions, stays well informed of major hotel activities and events, regularly attends and contribute to Sales department meetings
  • Chairs weekly Revenue Optimization meetings
  • Ensures compliance to all hotel policies, procedures, programs
  • Prepare and take part in ownership reviews
  • Undertakes other ad hoc related responsibilities, as required


POSITION COMPETENCIES REQUIRED:

 

  • Drives results – Strives for service excellence, is results driven, self-motivated with high initiative, and strives to continually overachieve sales goals and targets
  • Sales Competence – Demonstrates sound understanding for the local business travel market, effective sales strategies for each market segment, vast knowledge of the core competition and luxury hotel standards
  • Analytical and detail oriented – Superior analytical skills, highly organized with exceptional attention to detail
  • Functional expertise –Exceptional understanding for budgeting, accurate forecasting, analysis, knowledge of successful yield penetration and revenue management techniques, Shangri-La operational elements, and operates within established hotel practices, policies and procedures
  • Financial acumen - Demonstrates financial acumen, including budgeting, metrics, financial analysis, understanding of financial models and analytical tools, able to perform highly complex mathematical calculations
  • Communication – 100 % fluency in English - verbal and written communication
  • Decision making and problem solving – Responds promptly and reasonably when making decisions, ultimately ensuring successful problem resolution
  • Exceptional leadership - Inspires employee commitment, loyalty and motivation though progressive workplace practices that foster teamwork, open communication, safety, respect, sincerity, helpfulness, courtesy and humility
  • Coaches and mentors – Fosters a climate of continuous learning, growth and improvement, with a strong commitment to the career development of others
  • Emotional maturity - Internally proud, outwardly gracious and humble
  • Ethical conduct and responsibility – Sets a positive example and fulfills responsibilities with the highest integrity, ethics and professionalism
  • Technology proficiency– Fully competent with current Windows based programs, MS Office Products (Word/Excel/Access/Outlook/Power Point/Project), hotel reservations systems, sales contact management systems and property management systems

 

POSITION REQUIREMENTS: 

 

  • Motivational management style with a genuine interest in service excellence
  • Minimum 3 years previous work experience in a similar capacity with an international world-class hotel designated at no less than 4 stars
  • Previous Shangri-La Hotels and Resorts experience highly preferred, or comparable experience with key competitor
  • Previous experience in a hotel revenue management, sales and marketing capacities are an asset
  • Must be eligible to work in Canada.  Periodic travel between both properties will be required


Shangri-La Hotel Vancouver will only consider those candidates who currently possess the legal right to work in Canada.  Applicants must be Canadian Citizens, Permanent Residents, or be in active possession of an Open Work Permit. Shangri-la Hotel Vancouver is not able to sponsor international applicants.


We thank all applicants for their time and interest in Shangri-La Hotels and Resorts. 

 

Shangri-La Hotel Vancouver invites you to view our property promotional video at:  https://www.youtube.com/watch?v=1egGt63vMCg

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Area Director of Revenue Optimization

Central, Vancouver, Canada

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