Service Leader - Floor 主管-楼层

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Service Leader - Floor 主管-楼层
Shangri-La Yuanqu, Suzhou

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Descrizione del lavoro

Shangri-La Yuanqu, Suzhou 苏州园区香格里拉

Featuring 303 contemporary guestrooms and suites, Shangri-La Hotel Yuanqu, Suzhou, commands a prime location within the integrated GCL Plaza commercial complex at Suzhou Industrial Park. Adjacent to the serene Jinji Lake and within close proximity to Suzhou’s cultural attractions and entertainment, the hotel serves as a peaceful urban retreat.



We are currently looking for a Service Leader-Floor:


As a Service Leader-Floor, We rely on you to:


  • To have complete knowledge of Shangri-La’s standards operating policies and procedures.
  • To have complete knowledge of the Shangri-La’s experience and Group Specifications.
  • Checks on the completion and the quality of the Room Attendant’s work.
  • Follows up on outstanding work orders with the Engineering Department.
  • Clearly and accurately prepares maintenance requests for Engineering Department action.
  • Completes inspection check lists for assigned areas.
  • Conducts daily inspections of grooming and appearance. Maintains proper conduct standards, conducts individual counseling when required.
  • Ensure Room Attendant work assignments are completed.
  • Recommends improvements in attendants work procedures.
  • 具有全面的香格里拉标准的运做政策及程序方面的知识。
  • 具有香格里拉质量标准、服务标准及集团规范之运做知识。
  • 检查客房服务员工作完成情况和质量。
  • 与工程部一起跟进特别值得关注的工作单记录每日工作分配。
  • 开具清晰、准确的维修要求,以便工程部运作。
  • 记录每日工作分配。
  • 完成所负责工作区域的检查清单。
  • 每日督导员工的仪容仪表及工作表现。保证操作标准, 需要时,进行个别指导
  • 确保楼层服务员完成所分配的工作。
  • 对员工的工作程序予以提示,以便于不断提高工作质,量及效率。


We are looking for someone who has:


  • Has good organizational skills
  • Has experience in either a luxury restaurant or a 5* hotel environment
  • Enjoys interacting with people
  • Mature and has good logic.
  •  具有良好的组织能力
  • 拥有5星级酒店工作经验
  • 乐于与人沟通交流
  • 成熟及良好的逻辑思维能力

If you are the right person, what are you waiting for? Click the apply button now!



See description


Tipo di lavoro
A tempo completo
Kunshan Shi, Suzhou Shi, China
Rooms division
Comincia tra
Il prima possibile
Durata del contratto
A tempo indeterminato

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