PBX Operator
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PBX Operator

Soho House

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PBX Operator

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The role…

At Soho House a PBX Operator, is responsible for warmly answering phone calls and assisting with any inquiries. The PBX position will need to handle basic computer duties, responding to emails in a timely matter, multi-tasking, as well as sometimes assisting at the Front Desk/Reservations with overflow.

A successful and experienced PBX Operator may also be responsible for training other members of the reception and reservations team. We hope that you are a people person with excellent professional phone etiquette and a flair for making members and guests feel welcome!

Main Duties

  • Answer high-volume phone lines and calls for restaurants, hotel rooms, concierge, and general inquiries
  • Assists with booking reservations for the hotel, allocating rooms, responding to email inquiries, checking and responding to voicemail
  • Well-versed on standard Q&A regarding rooms, hours of operation, events, member spaces and rules
  • Maintain a clean, sanitary, and safe work environment, reception area, desk, and coat check closet
  • Perform reception duties in the Front Desk to cover shifts when needed
  • Support, redirect, and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set
  • Work with other departments to transfer calls and relay any guest related messages
  • Build relationships with members and guests and communicate any red flags and positive feedback to management to assess


Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

  • Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
  • Paid Time Off: Full- Time Employees have sick day's + vacation days
  • Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
  • Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
  • Learning & Development: An extensive range of internally and externally run courses are available for all employees.
  • Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
  • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
  • Family Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.
Chiusa

PBX Operator

Miami Beach, FL, Stati Uniti

A tempo completo, A tempo indeterminato

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