CRM Campaign Executive (Marketing Cloud or similar Automation Software)
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CRM Campaign Executive (Marketing Cloud or similar Automation Software)

Soho House

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CRM Campaign Executive (Marketing Cloud or similar Automation Software)

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Who We Are…

We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.

Opportunities for all…

Soho House was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

The Role…

We are looking for an experienced CRM Campaign Executive to join the CRM Systems team

  • At least 2 years experience in a similar role managing email campaigns and data analysis (Mobile campaigns a plus)
  • Experience using a market-leading Email platform desirable, such as Marketing Cloud
  • Experience with Email & Mobile Studio, Journey, Content & Audience Builder (desirable)
  • Understanding of email marketing, using data and testing to optimise campaigns/journeys
  • Demonstrated experience in working with databases, data analysis, segmentation and email marketing platforms.
  • Excellent communication skills both verbal and written.
  • Advanced level of computer literacy in Microsoft packages, particularly in Excel.
  • Excellent team player, organisational and interpersonal skills.
  • Numerate with the ability to produce reports and derive valuable insights and analysis with suggestions for improving the existing campaign strategy.
  • Good knowledge of HTML, email creation and cross-device testing (desirable)
  • Knowledge/understanding of Salesforce will be a plus
  • General understanding of Soho House as a business


Main Duties…

  • Build emails and mobile campaigns using email editor in the Marketing clou
  • Manage and set-up all relevant CRM campaigns at Soho House
  • Manage all reports relating to triggered, service and promotional comms and CRM activity to determine effectiveness - open, click, opt outs, sessions, revenue etc.
  • Establish email performance benchmarks, summarise key insights, and recommend actions to improve email performance
  • Create a testing plan to improve member engagement and produce a log of what works and what doesn’t
  • Work closely with the wider marketing team to coordinate on messaging across the business
  • Work within remote and agile teams
  • Ability to manage multiple campaigns at once at fast paced business
  • Effectively manage work and communication across multiple stakeholders, CRM and backend teams
  • Work closely with the Head of CRM and Project Manager to deliver campaign automation initiatives
  • Other internal tools you’ll be asked to use are: Jira, Trello


Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

  • Discounts at Soho House globally, as well as Soho Home and Cowshed
  • Soho Friends Membership
  • Enhanced Pension Scheme
  • Private Health and Dental Care
  • Cycle to Work Scheme/Season Ticket Loan
  • In conjunction with Soho Impact, take 3 days paid a year to support a charity of your choice.
  • Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
  • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
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CRM Campaign Executive (Marketing Cloud or similar Automation Software)

London, Regno Unito

A tempo completo, A tempo indeterminato

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