Descrizione del lavoro
The Manager, Digital Consulting, MDS ANZP is directly responsible for the daily management of digital activation efforts for hotels participating in Marriott Digital Services (MDS) programs within the Asia Pacific Excluding China (APEC) region. The digital programs are focused on providing comprehensive search engine optimization (SEO) services, including, but not limited to, HWS Content Management, Program Performance and Reporting, and Paid Media Management. The Manager, Digital Consulting, MDS ANZP acts as the main point of contact for the hotels and is the liaison between internal teams, ensuring all deliverables are met and tactics are executed on time. This position is responsible for setting program strategy, defining expectations, providing performance reports and ensuring the highest level of service is provided. This position reports to the Director, Digital Consulting, MDS ANZP.
Education and Experience
BS/BA degree from an accredited university in Business Administration, Marketing, Hospitality, or related major, preferred.
2+ years digital marketing experience required, experience with hotels a plus.
Agency work experience preferred; primarily in a property services/account services role.
CORE WORK ACTIVITIES
Managing Work, Projects, and Policies
Ensure programs provide a cohesive digital strategy, through the use of search, paid media, and reporting tactic execution.
Manage and track all program tactics to ensure deliverables are met and executed on-time.
Tracks time against billing and non-billable activities to ensure cost recoverability.
Build and maintain long-term relationships with new and existing properties through open communication.
Schedule and lead property discovery and reporting calls throughout enrollment period.
Manage and implement strategic keyword strategy through optimization of on and offsite tactics.
Addresses ad-hoc property questions and concerns in an effective and timely manner. Escalates issues to Sr. Manager and Director when necessary.
Interpret reporting trends and proactively communicate performance to hotels in the form of presentations.
Monitors the impact of the program and proactively communicates a change in strategy when necessary.
Identifies when hotels are up for renewal and proactively solicits re-enrollment.
Makes strategic recommendations for additional services/tactics to enhance program to meet property goals.
Meets goals as defined by client satisfaction survey and annual renewal targets.
Works with internal Marriott Digital Services (MDS) Operations team to guarantee program tactics are executed on-time and at a high-quality.
Provides feedback to continually improve work processes and systems that support program execution.
Solicit feedback from properties to ensure program tactics meet their needs and demands.
Assists in successfully onboarding and training new employees.
Actively participates and engages in internal and external special projects to broaden skill set, as appropriate.
Engages in frequent communication with MDS support teams through established platforms.
Establishes and maintains complete and up-to-date information on all properties status and performance.
Supports department-wide efforts to improve MDS culture and work environment.
Attends training and conferences to increase subject matter expertise and deepen skills.
Actively seeks out opportunities to learn more about the digital industry.
Attends and participates in all relevant internal and external meetings.
Informs, updates, and provides information to managers and co-workers in a timely manner.
Presents ideas, expectations and information in a concise, organized manner.
Uses problem solving methodology for decision making and follow up.
Maintains positive working relations with internal customers and department managers.
Manages time effectively and conducts activities in an organized manner.
- Answers hotel/owner questions as appropriate.
Performs other reasonable duties as assigned by manager.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.