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Overview of Position’s
Provide assistance to Area Director
iT Operations, Sydney Area Office. Provides efficient customer-oriented
application and infrastructure services that creates a positive business impact
by maximizing the effective use of technology systems at the Sydney Area Office
and other Above Property office locations throughout Australia, New Zealand
Is responsible to provide support
service including the local area network, associated peripherals, cabling, operating/
business application software, Wide Area VPN and Internet connectivity to all
Customers, Partners, Vendors
- Area Director iT Operations, Sydney Area Office –
Provides assistant support to Area Director iT Operations, Sydney Area
- Sydney Area Office Associates – Provides iT support to
all Company Owned and Managed Offices (COMO’s) and Above Property/Area
Office Associates (whether based in Office or home based
- Advises Associates on best practices and provides local
customized documentation as needed. Responds to problems and
enhancement requests in a timely manner on an appropriate priority basis.
Tracks problems and keeps Associates informed about progress and status of
Business / Technical Knowledge – Understanding of the offices business needs,
methodologies, strategies and upcoming projects. Understands iT
technology standards, platforms and direction. Maintains a working
understanding of technology trends, as well is aware of systems development
methods and tools that are available.
Proactively and reactively maintains the health and integrity of all the
offices IT infrastructure,
including but not limited to:
Email. Desktop, Laptops, Servers, VMWare & LAN
infrastructure and Operating System Software– Administration and
Maintenance for Tier 1 support.
Problem Solving – Ensures
problems are correctly reported, routed, tracked and resolved quickly with
the business clients being informed of the situation at all times.
on the spot/ad hoc, writing procedures, and organizing outside vendors to
Checklists – completes
all establish checklists as and when required
Working hours – 8.30am
to 5.30pm (Monday to Friday). Some shared on-call support outside office
hours to support Executives for tier 1 when traveling.
– Monitors computer and network operations performing onsite and offsite
backup/recovery functions and maintaining disaster recovery plans.
Technology Standards – Ensures current systems are in compliance with Company
– Provides applicable written communications to all the offices Associates
from time to time.
Ongoing configuration maintenance – Create disk images, performs maintenance that
eliminates security risks, assures appropriate local area network system
access and enables dissemination of duties.
Policy and Procedures
– Has read and understood applicable Company Policies and iT Standard
Operating Procedures (SOPs) and other related material. Adheres to,
communicates and enforces iT policies that protecting company hardware,
software and other resources at the Offices.
– Customer oriented, organized and task management oriented. Able to
juggle multiple tasks at one time. Able to communicate clearly with
– Provide shared responsibility for day to day, backup services when on
training or vacation of the Hotel IT Manager.
Be available for Hotel IT Taskforce assignments during vacation periods or
for new opening projects
Specific Skills Required:
Task Force Participation – When available, associate may wish to take advantage of
opportunities to advance growth through field activities.
Years of Experience Required:
Work Experience - Information Technology related job experience, hospitality
experience is beneficial.
Education - Requires minimum of a two-year degree from an accredited
college/business/technical school (or the equivalent training/education in
Additional Skills Desired:
Language – Proficient level of English required written and verbal.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.