At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
Verify that AV equipment needed is in the inventory before event. Set-up, operate, and troubleshoot all equipment, devices, and systems. Ensure all equipment is fully operational, repair/clean when necessary. Tape down/dress loose wire/cable. Label broken equipment. Check delivered equipment and room set-up against Banquet Event Order. Communicate additions or deletions to flowsheets. Break-down, remove, and secure equipment. Set-up and maintain property's portable audio system. Operate and maintain house audio system. Assist and instruct guests/customers regarding proper usage/operation of AV equipment. Up-sell AV services. Monitor equipment operation. Read, understand, and adhere to Marriott Visual Productions (MVP program) SOP book. Assist management in hiring, training, motivating and coaching employees; and serve as role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
and manage the required AV equipment inventory and maintain inventory. Ensure
that all set up and tear down for the events is done according to the Event
Orders; supervise, schedule, train, and develop AV technicians and AV
staff. Be in contact with Clients to ensure upsell of Audio Visual. Manage
vendor contacts and contracts efficiently; review and prepare month end
financial documentation. Must be able to lift, pull, push over 50 pounds
and be able to work in hot humid weather conditions. The ideal candidate
will have Strong knowledge of:
- Audio Visual including computers and
- LCD projectors, screens, LED Panels, audio
production, power, power distribution, video production, video
distribution system, rigging, truss building, Stage lighting, area
lighting, décor lighting, internet, office equipment and phone setup
- Strong skills in Communication,
Problem-solving, Customer Relations
- Ability to work evenings, weekends and
public holidays as needed
- Ability to work with a diverse team and
- 4 years minimum experience in Audio
Visual, theatrical, industrial hotel or entertainment environment
Level 3 Training certificate or equivalent.
Follow company policies and procedures. Report accidents, injuries, and unsafe work conditions; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language, and prepare and review written documents accurately and completely. Answer telephones using appropriate etiquette. Develop and maintain positive working relationships, support team to reach common goals, and listen and respond appropriately to employees' concerns. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Visually inspect tools, equipment, or machines. Reach, grasp, turn, manipulate, move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds. Enter and locate information using computers/POS systems. Move up and down stairs/service ramps. Perform other reasonable job duties as requested by Supervisors.
The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.