Butler
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Butler

Cosa comprende il lavoro

The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.


Job Summary

 

  • Provide bespoke experiences and services to fulfil all guest needs during pre-arrival, check-in, throughout the stay and upon departure, in partnership with other departments in the hotel operation.

  • Proactively anticipate guest needs and acting upon them where possible.

  • Create a safe work place, follow company policies and procedures, uphold quality standards, and ensure your uniform, personal appearance, and communications are professional.

  • Able to move around (stand, sit, or walk for an extended time) and take a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance).

 

Butler Services

  • Send pre-arrival emails and questionnaires to gather more information from guests.

  • Coordinate with the front desk and other departments to arrange for arrivals including room preparations and other personalized touches.  

  • Confirm signature services in advance of the stay.

  • Coordinate meet and greets with senior leaders if appropriate.

  • Prepare and share executive debriefs to all arrivals.

  • Complete rooming process to explain the features of the hotel and of the room. This may include wardrobe facilities, unpacking/packing service, garment pressing or laundry, Butler Service Desk, e-Butler, occasion planning and debrief of the hotel and any other assistance as required.

  • Verify that delivery services and other requested items are aligned to guests by coordinating with the Butler Runners.

  • Assist guests in preparation for their departure such as  packing their luggage ,printing boarding passes, transportation ,review the invoices and wakeup call  

  • Coordinate laundry services for guests as requested, coordinating pick-up and delivery of items as needed.

  • Thank guests with genuine appreciation and ensure departure ritual is completed.

  • Capture and utilize approved guest information as per company policy in appropriate systems in support of providing personalized service for current or future stays.

     

    Guest Relations

  • Recognize all guests and build rapport in order to develop personal guest contact, obtain preferences and proactively anticipate guest needs and take action to be prepared.

  • As needed, manage guests’ schedules to anticipate potential needs and personalize their experience

  • Maintain a high level of privacy and confidentiality on behalf of guests when possible.

  • Address guests' service needs in a professional, positive, and timely manner, consistent with company policy.

  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.

  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

  • Assist other employees to ensure proper coverage and prompt guest service.

  • Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines.

     

    Safety and Security

  • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.

  • Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).

  • Follow company and department safety and security policies and procedures to produce a clean, safe, and secure environment.

  • Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

  • Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.

  • Accountable and expected to fully comply with the company’s OSHMS (Occupational, Safety & Health Management System) policies, OSHMS procedures & operational work instructions and any other relevant legislation.

     

 

 

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

 

Su di te

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L'azienda

The iconic St. Regis brand extends its legacy to Abu Dhabi with The St. Regis Saadiyat Island, Abu Dhabi, created by thoughtful Mediterranean architecture and a contemporary interior design.

The award-winning St. Regis Saadiyat Island Resort is the city’s true beachfront leisure address located just 20 minutes from Abu Dhabi International Airport and 10 minutes from the city’s bustling downtown.

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Butler

Abu Dhabi, Emirati Arabi Uniti

A tempo completo, A tempo indeterminato

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