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Assistant Credit Manager

Accor HQ


Assistant Credit Manager

Descrizione del lavoro

Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring new ideas, use & develop their knowledge to reinvent their career path.

Swissôtel Merchant Court, Singapore is a luxury hotel ideally located close to entertainment and dining hotspots such as Clarke Quay, Boat Quay and Chinatown. The close proximity of the MRT to the hotel makes Orchard Road, Raffles City, all major tourist attractions and the financial hub at Raffles Place, within easy reach.

The 476 guest rooms and suites cater to the needs of the most discerning travellers. The Swiss Executive floors offer luxurious rooms and suites and the Swiss Executive Lounge provides additional luxury and exclusivity. Facilities includes an idyllic pool area with water-slides, an outdoor Jacuzzi, two award-winning restaurants and one lobby bar, a 24 hours Fitness Centre, Pürovel Spa & Sport, a column-less ballroom and seven function rooms.

We invite you to be part of the dynamic team as:

Assistant Credit Manager

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

  • To be responsible for the extension of credit to Hotel guests, patrons, and customers including corporate clients and tour agencies
  • To provide monthly report on ageing analysis of Accounts Receivable and on problematic accounts with collection status and recommendation
  • To submit list of bad and doubtful debts for review and approval for write-off in accordance to established policy
  • To review all credit and collection related problems at the monthly Sales Department Meeting
  • To ensure proper supporting documents like Travel Agent Voucher are attached with every folio/guest checks.
  • To ensure bills and supporting documents to clients on a timely basis, in accordance to Finance Policy and Service Standard.
  • To review daily from the Front Office and clear all adjusting entries with the Income Auditor. Recommend policy and procedure improvements to the Director of Finance & Business Support, where applicable
  • To be responsible for the extension of credit to Hotel guests, patrons, and customers including corporate clients and tour agencies
  • To maintain records and history of all credit work
  • To work with credit card companies in regards to procedures, credit limit and cancellation bulletins
  • To liaise and maintain a close working relationship with other Hotels’ credit managers, travel agents and corporate clients. Attend the monthly Inter-Hotel Credit Managers Meetings
  • To work closely with Sales and Marketing, Front Office and other operation departments, offering advice and assistance on all matters relating to credit control. Assist Sales and Marketing in negotiations with prospective clients on security and amount of credit to be granted
  • To investigate credit references
  • To review daily the in-house guest high balance report and to bring to the attention of the division heads in operations committee, where there are significant committee
  • To send appropriate letter-of-reminder to slow-paying debtors in accordance to policy
  • To take appropriate action against defaulting debtors and recommend such cases to the Credit Control Committee for the next course of action, including the suspension of accounts and legal actions
  • To investigate dispute charges and correspond with clients. Where necessary, lodge claims on a case-by-case basis to the Small Claims Tribunal
  • To liaise with company’s solicitors with regards to matters concerning debt recovery from errant debtors through legal means
  • To verify all credit or debit notes which relate to the city ledger accounts
  • To liaise with internal and external auditors pertaining to procedures, policies and records of Credit Control and Accounts Receivable
  • To process and monitor one-time credit and late charges accounts for the Director of Finance & Business Support’s approval and follow-up
  • To collect cheques daily and ensure that the payments are updated in the PMS –AR System. Also to ensure that all collection receipts are handed over to the Finance Administrator for recording.
  • To ensure AR aging accounts do not exceed 60 days and report all accounts aged above 60 days with sufficient details on collection efforts to the Director of Finance & Business Support the case and above
  • To ensure payment from debtors are properly updated regularly. This includes all collections for the day, contra with Accounts Payable (Suppliers)
  • To monitor all contra of city ledger with TA Commission properly
  • To monitor all contra deal transactions against their contracts and ensure proper statements are sent to contra-deal parties
  • Ensure that we are in full compliance with ACCOR Internal Audit Control and Procedures in related to AR related matters.
  • Review Guest Balance Report / Daily PM Report


We are looking for a well-organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:·      

  • Diploma and degree in related discipline an asset
  • At least 3 years AR experience in hospitability industry is preferred.
  • Well versed in Opera or similar Hotel Reservation System
  • Computer skills (Microsoft Word and Excel)
  • Well Organised and good communication skill
  • Strong interpersonal and problem solving abilities
  • Meticulous to details and courteous at all times
  • Able to work cohesively with fellow colleagues as part of a team

Swissôtel Hotels & Resorts

Swissôtel Hotels & Resorts offer broad career development possibilities within a growing international group and competitive conditions of employment. 

If you feel you are ready for your next professional challenge, send us your application today.


Tipo di lavoro
A tempo completo
Finanza e contabilità
Comincia tra
Il prima possibile
Durata del contratto
A tempo indeterminato

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