Assistant Front Office Manager
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Assistant Front Office Manager

Accor HQ

Pubblicata

Chiusa

Assistant Front Office Manager

Cosa comprende il lavoro

Assistant Front Office Manager

To support Front Office Manager in managing the operations of the Front Office Department by ensuring product quality standards are met and that optimum service is provided to all hotel guests according to the hotel’s and business objectives.  To perform the human resource function in ensuring staff selection, training, counselling and recognition programs are adhered to in order to maximize performance standards and to adhere to guest service standards in order to maximize guest satisfaction.

 

What is in it for you:

 

  • Employee benefit card offering discounted rates in Accor worldwide for you and your family
  • Learning programs through our Academies designed to sharpen your skills
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
  • Career development opportunities with national and international promotion opportunities.

 

What you will be doing:

  • Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition
  • Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
  • Monitor Front Office, and particularly Butler personnel, to ensure LCAH members are known, as well as repeat guests and other VIPs receive special attention and recognition
  • Promote internal Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with FIT marketing program
  • To set up the target and drive the team to achieve upsell program on Villa, Transportation, SPA and F&B
  • Maintain inter-departmental relationships to ensure seamless customer service
  • Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained
  • Schedule and regularly conducts routine inspections of areas under his/her control
  • Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
  • Know system recovery procedures
  • Interpret computer reports
  • Compile statistics for front office and provide reports relating to that area on the operation of Suite and Villas
  • Continually check the accuracy of guest in house account
  • Approve upgrades and special amenities
  • Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
  • Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information

Your experience and skills include:

  • 3 years of guest service / hotel experience with one year in a management capacity, or an equivalent combination of education and experience. 
  • Experience in Ultra Luxury Hotel or Resort is preferred
  • Exceptional communication skills in English, verbally or written, other languages are great advantage
  • Organized, highly motivated and driven to succeed
  • Able to work under pressure both individually and with the team
  • Attention to details and confidence in guest interaction

 

About Raffles Bali:

Raffles Bali is an oasis of emotional wellbeing inspired by a spirit of generosity, inviting you to rediscover the person in front of you – your loved one, or yourself. Through private experiences in luxurious tropical villas and secluded spaces in natural, harmonious environment, through personalized wellness journeys of relaxation, rejuvenation, and mindfulness, seeking to reinvigorate your mind, body and spirit and through enchanting Balinese cultural journeys curated to awaken meaningful experiences, inspiring you to a deeper understanding of culture, of priorities, and of self.

 

Located in Jimbaran, southeast part of Bali, the resort is perched on a hill offering unparalleled views of the ocean with direct access to the beach. The generosity of space in every Villa, the magnificent views over the Jimbaran bay sunsets and fast access to the airport (25 mins) makes Raffles Bali your preferred destination. 

 

Raffles Bali offers 32 generous in space villas with unobstructed ocean views to enjoy the sunset of jimbaran and biggest pools in each villa. There will be 29 one-bedroom villas, 2 two-bedroom villas, and a presidential Villa. The other facilities will comprise of 2 restaurants, 2 Bars and a Raffles SPA.
 

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality.
To join our Group, please visit 
https://careers.accor.com/
 

Chiusa

Assistant Front Office Manager

Bali, Indonesia

A tempo completo, A tempo indeterminato

Data di inizio:

Ultima data di inizio:

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