Duty Manager

• Handles the guests of the hotel as directed by Front Office Manager.
• Assists in VIP’s arrival & departure. Performs special services for VIP Guest’s.
• Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour.
• Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Ambassadors or the guests.
• Keep updated during the high occupancy periods, regarding: walk-in guests and release room blocked because of no-shows.
• Co-ordinates with all departments concerned in order to maintain Front Office functions properly.
• Operates the Front Office computer system
• Handles guest complaints and other related problems and reports on the Manager’s log book.
•  Answers guests inquires, handles complaints and attend to the needs of the guests.
• Responsible for Front Office operation.

• At least 1 year experience in the same position in other 5 star hotels
• Problem solving skill, good interpersonal skill, customer service oriented
• Excellent oral and written communication in English
• Opera Hotel system skill is a must

Career development and mobility within Accor

ALL Heartist Benefits