Front Office Supervisor for Executive Club Floor
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Front Office Supervisor for Executive Club Floor

Accor HQ

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Front Office Supervisor for Executive Club Floor

Cosa comprende il lavoro

Fairmont Gold Executive Club Lounge Supervisor

As a member of our Executive Floor team, your commitment to provide an exceptional level of service to our Fairmont Gold clientele will turn moments into memories for our guests.

 

What’s in it for you:

  • Paid time off
  • Medical, Dental and Vision Insurance, 401K
  • Complimentary Shift Meal
  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academy designed to sharpen your skills
  • Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
  • Career development opportunities with national and international promotion opportunities

 

What you will be doing:

  • Consistently offer professional, friendly and proactive elevated guest service
  • Demonstrate Fairmont core values in all interactions
  • Provide exceptional concierge services to Fairmont Gold guests including liaising with relevant departments to ensure an exceptional guest experience
  • Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty
  • Manage guest profile information and facilitate all necessary actions to enable personalized service
  • Perform front desk tasks, such as room blocking, reservations, check-in, check-out, billing, and payment.
  • Set up and maintain the food and beverage offerings within the executive lounge
  • Inspect Fairmont Gold Rooms to ensure the highest cleanliness standards are met
  • Communicate all guest feedback to appropriate departments and ensure correct documentation procedures are implemented
  • Resolve guest concerns in a prompt and efficient manner, follow correct documentation procedures and ensure managers and relevant departments are notified in a timely manner
  • Perform any other duties, tasks, and assignments within your department as required
  • Flexible schedule including mornings, evenings, weekends and holidays 

 

Your experience and skills include:

  • Minimum 1 year experience in Concierge / Guest Services / Front Desk operations environment or other customer focused role is required; experience in a luxury hotel is strongly preferred
  • Previous supervisory experience an asset
  • High school graduate or equivalent vocational training certificate
  • Degree in Hospitality Management an asset
  • Proven ability to focus attention on guest needs, remaining calm and courteous at all times
  • Demonstrated commitment to high levels of service excellence is required
  • Proven ability to work cohesively as part of a team in a multi-cultural, diverse environment
  • Proven ability to work efficiently in a demanding and fast paced environment
  • Knowledge of MS Office Suite is required; experience with Hotel or Front Office systems is preferred
  • Strong work ethic, highly responsible, reliable and the ability to work shifts, extended hours including evenings, weekends and public holidays is required

 

Physical abilities:

  • Exert physical effort in transporting (30 pounds) approximately 100 feet
  • Endure various physical movements throughout the work areas
  • Reach 1-2 feet
  • Remain in stationary position (standing) for 6-8 hours throughout work shift
  • Walking, bending, kneeling, use of ramps and stairs

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining work authorization documents.

Your team and working environment:

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of banqueting and meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, but more importantly the setting for thousands of memories.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  
https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

 

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Front Office Supervisor for Executive Club Floor

Dallas, TX, United States

A tempo completo, A tempo indeterminato

Data di inizio:Il prima possibile

Ultima data di inizio: