The Front Office Supervisor is to ensure and oversee that the Receptionist shift procedures/duties are completed on time and are procedurally correct.
Ensures that computer reports are done as scheduled.
Ensures that on-going pertinent/relevant logbook communication to other shifts is maintained.
Assists all area in the Front Office Department. As required. (i.e.: Operator, Reservations, Reception, Concierge, Receptionist, Business Center, Bell Desk,)
Responsible for assisting in a "hands-on" capacity should the need arise in any outlet or area in the Hotel.
Checks and ensures that all rooms/suites assigned for VIPs are in order and the respective amenities are placed in the room/suites before arrival.
Replaces the Supervisor when necessary on their rest day and annual leave.
Assists as required/requested with the solving of any guest complaints/upsets.
Ensures all outlets open/close on time.
Ensures all FO staff is correctly uniformed According to Hotel Standard.
Responsible for ensuring that end of shift balances for outlets are completed on time and are in balance.
A tempo completo, A tempo indeterminato
Data di inizio:Il prima possibile
Ultima data di inizio: