Descrizione del lavoro
Located on the eastern side of Perth's CBD, Mantra on Hay is close to key business addresses, government offices and several of the city's major attractions and entertainment venues, making it ideal for visitors requiring a comfortable long stay option. If you like to get to know people over a period of time, this is the work environment for you!
We are looking for a guest service superstar with a talent for training others to step into the Front Office Team Leader role.
You may have previous experience in a similar role, or you may be looking to take that next step in your career, either way we would love to hear from you. Your role will handle guest queries and complaints efficiently and effectively whilst providing operational support and supervision on shift.
There are a few things that would make you shine in this role, having energy and a positive attitude as well as the ability to provide a structured and consistent onboarding and training experience for Front Office team members. You will ensure the Front Office team provides prompt and efficient service whilst also maximising occupancy levels and up-selling the property.
Your energy, drive and positive attitude will be contagious to all you work with and you will thrive on contributing to the bigger picture through your ability to multitask, work under pressure and think on your feet to quickly resolve issues & guest complaints.
Last, but certainly not least, you should be a great person to work with, who is reliable, level headed and able to ensure continuous improvement through your ability to think outside the box.
If you have exceptional personal presentation, the flexibility to work a 7 day roster and are someone who goes the extra mile to provide a memorable guest experience, apply now!
Learn more about Accor - Follow ALL-Accor Live Limitless @all.pacific
To view more opportunities - www.jobsataccor.com.au
To see what our team are up to follow @KeepUpWithAccor
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