Accor HQ
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Night Auditor Team Leader
Cosa comprende il lavoro
Novotel Birmingham Centre is looking for an enthusiastic person to join our team at the hotel.
This position is for a Night Team Leader will welcomes the guests and provides support and leadership to all Front Office department as well as working closely and helping all hotel departments.
This 4-stars hotel has a 148 rooms and 8 meeting rooms and is located in the heart of the city centre.
Don’t miss this exciting opportunity and apply today to be part of this amazing team and be our Night Team Leader!
Please only apply if you have the right to work in UK!
PROFILE / PERSONALITY
- Provide a friendly and personalised welcome for our guests
- Offer an attentive and personalised service
- Handle any comments made by guests and ensure follow-up
- Convey the image of the brand and the hotel
OVERVIEW OF DUTIES FOR NIGHT AUDITOR
- Prepare all the documents required for end of the day
- Handle and resolve any guest feedback and is able to handle them in the most efficient and satisfying manner
- Implement training programs for all employees, conduct induction and skills training
- Welcomes guests as soon as they arrive with care and attention, with a personalised approach
- Be ready to assist at any stage of the guests stay, from welcome to farewell
- Promoting company’s ALL loyalty programme
Work Experience
- Preferably with work experience in hotels within similar position
- Good interpersonal skills, guest oriented and service minded
- Flexible with working hours is essential
- Positive with a can-do attitude
- Good presentation and confident speaking skills
- Working knowledge of Microsoft Office
- Good listening skills and ability to anticipate
- Well organised
- Team Spirit
- Innovative
- Sales oriented
Benefits
- Working with a fabulous team that are at the heart of the hotel
- Free meals on duty and uniforms provided
- Accor F&B Discount at any Accor Hotel Worldwide
- Accor Friends and Family Rates
- Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
- Accor Development Program
- Additional holidays with service
- Cycle to work scheme
- Eye Tests
- Cycle to Work Scheme
- Double paid Bank Holiday
- Competitive Salary
- 28 days of holiday
And more: recommend a friend scheme; Employee Advisory Service; etc.
- Dipartimento: Reception
Night Auditor Team Leader
A tempo completo, A tempo indeterminato
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Ultima data di inizio: