Reservations Agent - Full Time
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Reservations Agent - Full Time

Accor HQ



Reservations Agent - Full Time

Cosa comprende il lavoro


Reservations Agent
All guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservations Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.

What is in it for you:

  • Generous Health Care Package
  • 401(k)
  • Employee benefit card offering discounted rates in Accor worldwide for you and your family
  • Learning programs through our Academies designed to sharpen your skills
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
  • Career development opportunities with national and international promotion opportunities


What you will be doing:

  • Book and enter room reservation requests using the Property Management System (Opera)
  • Assist with Group Reservation and Wholesale Reservation areas where needed, including but not limited to accurately entering group rooming lists and wholesale manifest
  • Ensure calls and emails are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized. 
  • Take ownership of guest’s requests and inquiries, ensuring follow up according to the hotel’s standards in a timely manner
  • Review daily arrivals and audit duplicate reservations, special requests (such as connecting, nearby, etc.). Communicate with Front Office/Guest Services team to ensure requests are followed through
  • Update reservations ensuring a flawless check-in and check-out process
  • Ensure revenue is maximized by up-selling guest rooms, recommending hotel facilities, and actively participating in monthly departmental sales promotions
  • Liaise with Sales and other departments to complete necessary tasks
  • Assist Reservations Manager to monitor the day-to-day operation


Your experience and skills include:

  • 1 year customer related experience required
  • Previous Property Manager System experience preferred
  • Must be able to speak, read, write and understand the English language.
  • Requires good communication skills, both verbal and written.
  • Must possess computer skills, including, but not limited to, Microsoft Office applications
  • Experience with Property Manager System (Opera) and Central Reservation System (Opera) is highly preferred


Your team and working environment:


Fairmont Kea Lani is Hawaii’s only all-suite and villa luxury resort. Nestled on the pristine white sands of Wailea’s Polo Beach, this award-winning oceanfront paradise redefines luxury with a state-of-the-art spa, island inspired cuisine and authentic culture. Experience a distinct spirit of aloha and genuine island hospitality that creates one of a kind experiences for each and every guest.

All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.


Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS


Reservations Agent - Full Time

Wailea, Wailea-Makena, HI, Stati Uniti

A tempo completo, A tempo indeterminato

Data di inizio:Il prima possibile

Ultima data di inizio:

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