Reservations Supervisor
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Reservations Supervisor

Accor HQ



Reservations Supervisor

Cosa comprende il lavoro



If you’re an adventurer, then Mantra Hervey Bay is your gateway. Set right on the town’s marina waterfront, you can get a whale watching charter from just outside, or take a weekend to explore nearby Fraser Island, itself a unique and pristine ecosystem. Near to shops and cafes, this is an ideal workplace for those who love fishing and 4WD.


Do you go the extra mile to create a memorable guest experiences?

We are currently looking for an experienced and motivated Reservations Supervisor to join our front office team!


As our next Reservations Supervisor, you will:

  • Help us creating memorable experiences for our guests
  • Ensure professionalism and accuracy with all bookings
  • Process and input group, FIT and corporate reservations following hotel reservations policy
  • Ensure all reservations are accurately actioned with a guest centred mindset
  • Answer all incoming calls, ensuring we maximise every call to convert to bookings
  • Maintain a positive selling approach to maximise yield in both occupancy and rates
  • Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
  • Be the first point of contact for many guests and exceed their expectations to lead onto a great stay when they arrive


What we are looking for:

  • Experience within a hotel front office/reservations environment an advantage
  • The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required
  • Previous experience with Sihot is preferred
  • Strong communication skills with fluency in English; additional languages are a plus
  • A high standard of grooming and personal presentation
  • A passionate person who is able to make both their colleagues and guests smile
  • A genuine customer service focus and a strong dedication to always making our guest’s smile during their stay


Why work for Accor?

With over 400 hotels in Australia and New Zealand, and over 5000 globally, Accor offers limitless opportunities to grow your career within a supportive network of likeminded professionals. 

Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.

Take advantage of special team member rates from as little as $60 per night and experience our properties as a guest.


Apply now to begin your journey!


Aboriginal & Torres Strait Islander people are strongly encouraged to apply.

Learn more about Accor - Follow ALL-Accor Live Limitless @all.pacific 

Work your way across the Pacific and find other opportunities - 

To see what our team are up to connect with us at @KeepUpWithAccor on Instagram, Accor Careers Pacific on Facebook and LinkedIn.



Reservations Supervisor

Beerwah, Australia

A tempo completo, A tempo indeterminato

Data di inizio:Il prima possibile

Ultima data di inizio:

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