Senior Assistant Manager
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Senior Assistant Manager

Accor HQ

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Chiusa

Senior Assistant Manager

Cosa comprende il lavoro

The Company & Hotel

We are ‘relentlessly guest obsessed’ at AccorHotels. Everything we do, we do to help our guests feel welcome and valued and to give them the best experience possible. 

Novotel Sydney Airport hotel features 271 accommodation rooms, a 150 seat a la carte and buffet Restaurant, a Lobby Bar & 11 Conference rooms attracting a wide range of leisure, corporate, and conference guests. As a busy hotel just outside of the International Airport, we have the luxury of being surrounded by the greenery of Cahill Park and Kogarah Golf Course, just along the Cooks River. 

What we Offer

#itsgoodtobeus – Oh, yes it is! We live and breathe by our four principles

  1. People Crave Belonging
  2. People Want the Real Deal
  3. Every Person has a Story
  4. People Hate to be Wrong

You’ll learn a lot more about these principles if you come to work for us! Imagine coming to work every day and encouraged to bring your TRUE self to work?!

You will have the opportunity to build your skills and expertise to reach your potential and personal goals. We also provide full laundered uniforms, duty meals, staff parking, benefits and discounts in over 100 countries with Accor as well as access to a number of benefits with our partners.

The Role

We are looking for a Senior Assistant Manager who is dedicated to providing a memorable experience and create that human connection with our guests, at every stage of their stay. This role will see you demonstrate your experience and skill in managing a small high performing front office team, client relationships and operational excellence. 

If you are looking for the next step in your career, join Accor group that is genuinely interested in investing in you and your career development. 

In this role you will:

  • Act as a role model for the Front Office team.
  • Manage, lead and inspire a diverse multi-skilled team ensuring a guest focused team culture is created and developed.
  • Ability to train the front office team & lead our young vibrant team members by example.
  • Possess an eye for detail skill to ensure guests' requests are followed and met.
  • Coach and mentor the front office team to ensure every interaction with guests is positive and productive. 
  • Actively resolve guest complaints and challenges. 
  • Complete check-in and check-out of guests, ensuring all procedures are adhered to.
  • Assisting other areas of the hotel during peak times when needed.
  • Being responsible for the health and safety of all patrons, guests and staff members.

What we are looking for

If this role interests you and you can demonstrate that you have:

  • Refined communication and leadership skills are essential as is a positive attitude to drive and maintain high business standards with a view to improving productivity and the overall customer experience.
  • The ability to effectively lead and develop your team.
  • The ability to ask the right questions and listen intently to gather enough information to solve problems and resolve complaints.
  • Time management and multi-tasking skills.
  • High security awareness.
  • Outcome driven approach to performance and results
  • Experience in Opera PMS
  • Unlimited work rights in Australia
  • Flexibility to work a rotating roster including mornings, evenings, weekends and public holidays

We want to hear from you!

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.

Chiusa

Senior Assistant Manager

New South Wales, Australia

A tempo completo, A tempo indeterminato

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