Receptionist

Berghoferin Fine Hotel & Hideaway***** in South Tyrol/Alto Adige is currently looking for a motivated and service-driven Receptionist for the upcoming summer season (from mid-June to approx. mid-October).

As the first point of contact for our discerning guests, you will embody the unique and distinctive spirit, the quiet sophistication, and refined, understated elegance that define the Fine Hotel & Hideaway Berghoferin. Your role begins before arrival and often extends beyond departure – ensuring each guest feels genuinely welcomed, individually cared for, and effortlessly guided throughout their stay. From orchestrating smooth arrivals and departures to offering bespoke recommendations, thoughtful attention to detail, and attending to every request with discretion and poise, your warm professionalism sets the tone for unforgettable stays in this truly unique five-star hideaway

With only 13 suites, the Berghoferin Fine Hotel & Hideaway combines the charm of a private estate – meticulously maintained with dedication and attention to detail – with the excellence of five-star hospitality. Here, luxury hospitality is seamlessly blended with a deep respect for the region, nature, and local culture.

Thanks to its exceptional location – picturesquely situated at 1,500 meters above sea level, surrounded by breathtaking and untouched nature – the hotel offers an exclusive retreat, far from the hustle and bustle of urban life and mass tourism. This unique setting attracts a discerning and sophisticated international clientele seeking peace, privacy, and an authentic, memorable experience.

The Berghoferin Fine Hotel & Hideaway is seeking a talented and passionate professional with a keen eye for detail and a natural flair for delivering refined, guest-oriented service.

We are looking for someone who shares our unwavering commitment to excellence and is devoted to offering impeccable, personalised service that not only meets but exceeds guest expectations.

The ideal candidate will bring prior experience in a similar role, along with a genuine enthusiasm for embracing the unique spirit and philosophy of our house. A strong desire to learn, grow, and contribute within our distinctive environment is essential.

Position responsibilities include, but are not limited to:

Providing consistently outstanding service and embodying our philosophy of highly personalised, discreet, and engaging hospitality across all guest interactions

Ensuring a smooth, professional, and guest-focused front office operation – from pre-arrival communication to departure and follow-up

Extending a warm and gracious welcome to all guests upon arrival, offering assistance with check-in and ensuring a seamless and personalised introduction to the hotel; escorting guests to their suite with a detailed introduction or accompanying restaurant guests to the restaurant

Confidently communicating all relevant information regarding the hotel’s offerings, services, and surrounding area, tailored to individual guest preferences

Coordinating with other departments and maintaining close communication across the hotel to ensure a seamless and exceptional guest experience

Handling inquiries, requests, and special arrangements with discretion, care, and a keen attention to detail

Managing daily administrative tasks with accuracy and timeliness, including guest correspondence, reservations, maintaining records, and fulfilling reporting duties

Maintaining the reception area to the highest standards of appearance, organisation, and guest readiness

Upholding impeccable personal presentation and ensuring a polished, well-groomed appearance that reflects the standards ofBerghoferin Fine Hotel & Hideaway

Communicating regularly with the managing owners to share key insights, guest feedback, concerns, and suggestions for continuous improvement

Position-Related Benefits

Structured 6-day workweek in high season with flexible day off; in low season, up to two days off per week are possible, as the hotel and restaurant are closed for guests from Monday after breakfast until Wednesday midday

Staff accommodation (private room) provided free of charge

Complimentary staff meals, including breakfast, lunch, dinner, snacks, soft drinks, and coffee – also on days off

Provision and in-house cleaning of high-quality staff uniforms during employment

Free Wi-Fi

Free on-site parking with access to the hotel’s electric car charging station

Work in the prosperous region of South Tyrol, renowned for its excellence in hospitality, in a beautiful and idyllic location surrounded by the unspoiled nature of the UNESCO World Heritage Dolomites. The area offers numerous opportunities for outdoor activities and sports, providing a peaceful environment, yet remains only 30 minutes by car from Egna/Ora or Cavalese (also accessible by public transport).

Opportunity to work in high-end hospitality at a unique, independent, and intimate 5-star hotel, as part of a small team where every individual plays a key role and can actively contribute to the success of the property.

Pleasant and stimulating work environment within a young, dynamic team, in a welcoming and supportive setting that fosters openness and inclusivity, while maintaining the highest standards of professionalism, competence, and performance.

Opportunities for internal and external professional development

Professional Profile

Proven experience: Solid professional experience as a Receptionist, Front Office Agent, or in a comparable operational role, preferably within a luxury hotel, curated upscale boutique property, or refined hospitality environment, providing a strong understanding of high-end guest service standards and daily hotel operations. Experience in a position of responsibility is valuable but not required.

Commitment to refined hospitality and guest excellence: Genuine passion for hospitality and dedication to bespoke, guest-focused service. Ability to create memorable and lasting impressions through attentiveness, discretion, and a strong commitment to excellence. Anticipates guest needs and delivers personalized, high-quality experiences.

Communication, language skills, and cultural awareness: Fluent in English, Italian, and German, with refined, confident, and guest-oriented communication skills. Adapts tone and style to international guests with warmth and professionalism. Enthusiasm for working in a culture-savvy environment with a strong sense of etiquette and refined ambiance.

Operational competence and organizational skills: Ability to work independently while closely collaborating with management, with the potential to supervise or work alongside an additional team member in the future. Skilled at multitasking efficiently and remaining calm, solution-oriented, and professional in busy or challenging situations. Strong organizational abilities with meticulous attention to detail, precision, order, and cleanliness across all operational and administrative tasks.

Professionalism, integrity, and discretion: High level of professionalism, integrity, and discretion in all interactions with guests, colleagues, and superiors. Reliable, trustworthy, and responsible, particularly when handling sensitive guest information and operational matters.

Team spirit and collaboration: Strong team player with a supportive and proactive mindset. Willingness to assist across departments and contribute to a respectful, high-performing work environment.

Reliability, resilience, and quality awareness: High reliability and punctuality, combined with flexibility in working hours. Resilient under pressure, with persistence in maintaining consistent quality and performance standards.

Personal presentation and etiquette: Immaculate personal appearance; well-groomed, calm, confident, and professional demeanor. Excellent manners and strong etiquette, naturally representing a refined hospitality setting.

Commitment to growth and long-term perspective: Strong motivation for continuous personal and professional development, with ambition to grow into increased responsibility within Front Office and operational functions. Desire to contribute long-term to a distinctive, high-quality, and sustainable hospitality concept.