Event Sales Coordinator
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What you'll be doing:
Event Sales Co-Ordinator
Up to 26k basic
40 hours per week
On-going training and Development
Perks at work
ExCel is the UK’s leading convention and exhibition centre. We cater for over 300 events per year, meeting a hugely diverse range of requirements. From a fine dining experience for thousands of delegates, to an on-the-go lunch for an exhibitor team, we operate on all scales with outstanding care in every service area. Our business is growing and we are creating new and exciting possibilities every day through our partnership with our client, event organisers and exhibitors.
The role of Sales Co-Ordinator is a fabulous opportunity to work with a great team and be a part of delivering exceptional events at the ExCeL London Hospitality.
Overall purpose of sales Co-ordinator:
To co-ordinate enquiries and sales for the location and to actively work as part of sales and events team to increase and enhance the level of sales. Proactively selling the facilities by various techniques and always aiming to meet customer needs and exceed customer expectations. To operate and maintain the systems for client ordering and all related processing, ensuring the highest standards of accurate and timely customer, staff and management information.
Assist in developing a cohesive sales and operational team by open communications and attending regular team meetings to discuss ideas and share best practices.
Promptly respond to all incoming sales enquiries (telephone, fax, letter, e-mail) and obtain bookings wherever possible. Manage the main sales inbox by ensuring all enquiries responded to within 24hrs.
Communicate with clients by phone and in writing in respect of arrangements for all functions. Assist with customer show rounds and meetings.
Manage the relationship at an appropriate level with the client.
Ensure that every customer is given a polite, friendly and personal service, and be able to turn any negative customer experiences into positive ones.
Acknowledge and act upon individual customer needs whilst observing the standards and confirm an achievable plan for delivery by liaison with the culinary and operations team.
To ensure that timely, accurate and compelling proposals / presentations are made to customers.
Cross-sell and refer any potential bookings to other areas of the business if unable to fulfill requirements.
Assist the events team with sales enquiries for conferences, events and exhibitions.
Support Senior Managers in the effective liaison with the prime clients to ensure the continual development of the partnership.
Respond to the pace of the business in terms of speed of work and productivity.
On a weekly basis, produce a report of following year and highlight new bookings to Senior Manager.
Using a dedicated system, produce e-shots with available services and offers for relevant exhibitions in liaison with retail department and client marketing team.
EBMS - Be an administrator and super user for booking system and to assist the departments with any trouble shooting if required.
Recommend improvements, which you believe, would help to grow our business and sustain our position in the market.
Play a proactive role in growing sales at the location under the guidance of your Line Manager and in line with the sales plan.
Positively contribute to the sales activities within the location.
Maximise all sales opportunities through up selling techniques.
Support the implementation and monitoring of all company marketing initiatives.
Follow up on offers / quotes sent out previously – aiming to convert as many into sales as possible.
Co-ordinate sales activities within the unit to optimise sales revenue and profitability.
Work within all budget restriction set provided.
Who we are:
Levy UK + Ireland is the sports and hospitality sector of Compass Group UK and Ireland . It is the market leader in the provision of legendary food and drink experiences at some of the UK’s most significant sporting, arena, and leisure venues.
Through strong client partnerships, Levy UK + Ireland creates bespoke food concepts, service standards and pioneering design, implementing a guest-first approach and ongoing innovation at each venue. With a company-wide passion for food, Levy UK + Ireland creates menus and food experiences that feature fantastic seasonal dishes, with a strong focus on British ingredients.
As well as providing tailor-made concepts for its clients, Levy UK + Ireland also delivers corporate hospitality, event catering, venue sourcing and support services, through its portfolio of businesses. These include Keith Prowse , Payne and Gunter , andLime Venue Portfolio .
LinkedIn Levy UK
Instagram @Levy_UK_ Ireland
Levy UK + Ireland is a sector of Compass Group UK and Ireland which is part of Compass Group Plc, the world's leading foodservice company. We specialise in providing food, vending and related services on our clients' premises. The company operates across the core sectors of Business + Industry, Defence, Offshore + Remote Site, Healthcare, Education, Sports + Leisure and Vending with an established brand portfolio.
Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received. You are therefore advised to apply at your earliest convenience.
Compass Group UK+I