Guest Service Assistant - German Speaking

Constance Moofushi

Pubblicata

Guest Service Assistant - German Speaking

Cosa comprende il lavoro

Job Brief

The Guest Service Agent is responsible for looking after guests, including organising their in house reservations, arrival, in house stay, requests and departure.

Job Summary
The Guest Service Agent is responsible for looking after guests, including organising their in house reservations, arrival, in house stay, requests and departure.

Job Description

Ensure accurate and efficient running of reception including check in/out procedures
Respond to Guest queries in a timely and efficient manner
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
Demonstrate a high level of customer service at all times
Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Understand correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Answer switchboard calls, as required
Ensure all Guest deliveries and messages are received effectively and efficiently
Act in accordance with fire, health and safety regulations and follow the correct procedures when required
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Attend appropriate training courses, when required
Follow and adhere to company brand standards
Assist other departments wherever necessary and maintain good working relationships with Team Members
Work with your Manager to identify a specific project to complete during your internship placement
Candidate Requirements

Candidate Profile

Previous experience in a customer-focused industry
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Ability to work on your own and as part of a team
Competent level of IT proficiency
Previous experience in cash handling

Dipartimento: Assistenza clienti

L'azienda

Situated on the South Ari atoll, Constance Moofushi Maldives ideally combines the Crusoe Chic Barefoot elegance with the highest standards of Constance Hotels and Resorts.

Its All-Inclusive package which includes Super Premium branded spirits has raised the all-inclusive offering to a higher level in luxury hospitality.

The hotel offers a plunge into the Maldivian authenticity with the possibility to visit local fishing village or to experience big game fishing, trolling the Maldivian style.

At 30 minutes from Constance Moofushi Maldives the most splendid dive sites of the world where ray manta or whale shark can be observed.

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