Guest Service Manager
Cosa comprende il lavoro
Anticipating guests needs in an intuitive manner and ensuring a seamless service is delivered at all times.
- Dipartimento: Guest Relations Assistenza clienti
Su di te
Ultimately responsible for the provision of a seamless guest experience.
Offer support and guidance to the team in order to ensure all team members work as one team to produce an intuitive and seamless service delivery according to all CP standards.
Handle and oversee complaints ensuring appropriate action is taken to resolve these and ensure customer satisfaction. Log all incidents and follow up with the General Manager and the guest.
Attend meetings when necessary including the daily morning meetings.
Ensure a lobby presence at all times especially peak times. Greeting and meeting with guests. Ensuring all VIP Guests are met.
High engagement with guests throughout their stay to make them feel at home and create the warmth of Coworth Park. In addition promoting hotel services and facilities.
Responsible for the training and performance of the team, ensuring this is carried out and monitored on a daily basis.
Daily reporting including nightly reports when required
Run end of day using the hotels operating system when required
Create daily briefing sheet
Send out report pack to HOD’s
To coordinate with all hotel departments by anticipating and communicating guests needs.
Daily Inspection of Front of House/ Back Office areas and guest rooms.
Following up on guest complaints and queries from the day
Live our values on a daily basis through being a Coworth Park brand ambassador.
Comply with all statutory and company health and safety, fire, bomb and security regulations
Ensure job required certificates are kept up to date
Along with your main duties you may be asked to complete other tasks as and when necessary and reasonably required
You may on occasion be required to adjust your hours of work to cover the hotel needs
L'azienda
Coworth Park is a 70-room luxury country house hotel and spa set in 240 acres of picturesque Berkshire parkland just 45 minutes from central London and 20 minutes from Heathrow airport. Its location, unrivalled in the UK for the ease and convenience of its transport links, is also enhanced by its own helipad. The estate includes an eco-luxury Spa with indoor pool and three restaurants including the Spatisserie, relaxed dining in The Barn and fine-dining at Restaurant Coworth Park. The only UK hotel to feature its own polo fields as well as an exceptional equestrian centre, current facilities include stabling for 30 horses together with self-contained accommodation for grooms and a full programme of polo tournaments.
Guest Service Manager
A tempo completo, A tempo indeterminato
Data di inizio:
Ultima data di inizio: