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Descrizione del lavoro



The Assistant Director of Rooms will demonstrate the following key characteristics:

  • At least 2 years previous managerial experience in a similar role within in a fast-paced luxury hotel operation
  • Completion of Post-Secondary Education in Hospitality or related field
  • Requires attention to detail and problem-solving skills, as well as a passion for customer service
  • Excellent communication skills and a strong, innovative mindset
  • Strong community relations
  • Ability to motivate and lead a team of professionals


The Assistant Director of Rooms is responsible for:

  • Assumes the responsibilities of the Director of Rooms in his/her absence.
  • Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
  • Manages the Department Heads within the Rooms Division. Ensures thorough communications and follow-up on any problems, guest or employee request or special requirements, and hotel initiatives
  • Reviews and monitors schedules of staff in all departments in the Rooms Division.
  • Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
  • Assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, and directions.
  • Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees when senior managers are not available.
  • Acts as the senior manager in the Rooms Division in forecasting and budgeting of revenues and expenses for all departments in the Rooms Division.
  • Requires a flexible schedule and the ability to work all shifts, weekends, and holidays.


About Four Seasons Hotel & Private Residences Nashville

Nashville, a city of rich culture & home to Southern hospitality. Superb residences set high above the downtown buzz with far-reaching views of the Cumberland River and city skyline. 40 stories high, with 235 keys (42 suites) and 143 residence units the property is located in the upmarket neighborhood of SoBro where floor to ceiling windows provide unobstructed downtown panoramic views. The hotel will feature 19,200 sq ft of meeting space, a Mediterranean restaurant, a luxury spa and an outdoor pool deck.

Service Culture

Currently operating 119 hotels and resorts, and 44 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride and satisfaction in what we do.

What to Expect

Competitive Salary & Wages

401(k) Retirement Plan

Excellent Training and Development opportunities

Complimentary Accommodation at other Four Seasons Hotels and Resorts

Complimentary Dry Cleaning for Employee Uniforms

Complimentary Employee Meals

… and so much more!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Dettagli

Tipo di lavoro
A tempo completo
Località
Nashville, TN, United States
Dipartimento
Responsabile Rooms Division
Comincia tra
Il prima possibile
Durata del contratto
A tempo indeterminato
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