Assistant Reservations Manager

About Four Seasons Hotels and Resorts:
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About Four Seasons Hotel Hong Kong:
In the very heart of the city and on the edge of Victoria Harbour, Four Seasons is surrounded by Hong Kong’s consummate business and leisure attractions. From its award-winning spa to innovative Michelin-starred chefs, Four Seasons is the superlative destination for high fliers and high society from Hong Kong and abroad.  A buzzing powerhouse of business success. The best central location for Hong Kong leisure explorations. A multi-starred world famous culinary destination. Victoria Harbour views and a full engaged, highly effective employees make this truly one of the great hotels of the world.

The Job

• Manage and supervise reservation department to maintain service standard
• Monitor hotel daily room inventories to avoid overbooking or any other operations issues
• Assist the Director of Reservations in improving guests satisfaction continuously and at the same time enhancing team members efficiency
• Monitor guest service personnel constantly, ensuring guest satisfaction is being achieved through guest recognition and prompt cordial attention
• Response proactively to guests’ queries and ensure their stays at the hotel are comfortable and unique
• Responsible for the team being fully compliant with the Hotels’ Standards and Guidelines
• Work closely with different parties to ensure group allocations and reservations are handled diligently and accurately
• Support and motivate subordinates and maintain effective communications with other departments

The Person

• A minimum of 5 years Reservations experiences in hotel sector with 3 years supervisory level experiences 
• Higher Diploma or above in Hotel Management
• Proficiency in Microsoft Office software (Word, Excel and PowerPoint) and Opera PMS system
• Passion and eagerness to aim high at service qualities
• Proficiency in English and Chinese with good interpersonal skills
• Customer-oriented with excellent upselling skills
• Possess the ability to handle stressful situations in a calm, professional manner and exhibit good judgment.

Join our Team

The Four Seasons Hotel Hong Kong team thrives in an environment, which is warm, dynamic, fast-paced and responsive to business priorities. We look for talent who share the Golden Rule – people who, by nature, believe in treating others, as we would have them treat us. On offer is the opportunity to build a life-long career with global potential, professional growth and a supporting platform to excel with a real sense of pride in work well done.

Join Four Seasons to experience a globally recognized culture of connection, craftsmanship and character, based on a fundamental belief in the power of people.

Apply to :

Katherine Estey

Regional Director of People & Culture

Email : Katherine.estey@fourseasons.com

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview