Lead In Room Dining Server
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Lead In Room Dining Server

Four Seasons

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Lead In Room Dining Server

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In- Room Dining Lead Server (Job Description) 

  • Be able to Take guest in-room dining orders, communicate special requests to the kitchen, and coordinate deliver of orders according to Four Seasons Standards.     

  • Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods.  

  • Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities 

  • Assist Servers to Deliver food orders including any special needs or requests to the guest in-room, check completed kitchen orders with the order taker or guest’s original order; transport items to the guestroom in a timely manner to ensure proper food quality.      

  • Greet guests, describe selected items to the guest using interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods; communicate options for removal of trays and dishware; respond to request for tray removal according to established time standards.    

  • Be responsible for timely and efficient distribution of tasks between team members, in order to be able to successfully keep all mise-en-place ready in advance     

  • Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.     

  • Properly and accurately close guest checks securing room number and signature; properly settle voided checks or complimentary meals.     

  • Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in the Employee Handbook.    

  • Work harmoniously and professionally with co-workers and supervisors. 



Chiusa

Lead In Room Dining Server

Whistler, Canada

A tempo completo, A tempo indeterminato

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