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Overnight Guest Experience Specialist

Four Seasons

Pubblicata

Overnight Guest Experience Specialist

Descrizione del lavoro

About Four Seasons Hotels and Resorts:

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. At Four Seasons, our company values are much more than a program or a policy; they define who we are and inform the decisions we make. The company's guiding principle is the Golden Rule, and as such Four Seasons strives to have a long-lasting, positive influence on the communities where we operate and on the people we employ and serve around the world.

Sited near the confluence of the Mississippi and Missouri rivers, historic St. Louis continues to invite exploration. Find the luxurious Hotel, a haven of tranquility with epic views of the Gateway Arch, in the heart of downtown's entertainment district, just steps away from Lumiere Place Casino, the pulse of St. Louis.

About the role:

THIS IS AN OVERNIGHT POSITION! Hours will be from 11 pm - 7 am.

The Overnight Guest Experience Specialist is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. As the first and last impression of the Hotel, this high profile department carries a special responsibility. The Front Office is also the natural place where guests direct comments, questions, suggests and concerns.  The Guest Experience Specialists welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill.  Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. Responsible for night audit procedures of the front office.

What we are looking for:

Excellent personal presentation and interpersonal skills.
Outgoing personality and a can-do approach to any task! 
Good problem solving ability and proficiency in Hotel property management systems.
Work Authorization and fluency in reading, writing, and spoken English is required.
The Guest Experience Specialist position requires continuous standing for 8 hours a day.
Previous hospitality experience in a similar role is ideal.

Benefits:
Four Seasons believes in offering the best to the best; check out some of our amazing benefits!

An opportunity to be a part of a cohesive team with opportunities to build a successful career with global potential
The opportunity to engage in a diverse and challenging work environment
Complimentary and or Discounted Hotel Stays 
Competitive Salary
Excellent Benefits Package that includes: Medical, Dental, Vision and 401K
Complimentary daily employee meal

Learn more about what it is like to work at Four Seasons-visit us:

https://www.fourseasons.com/stlouis/

http://jobs.fourseasons.com/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Dettagli

Tipo di lavoro
A tempo completo
Località
St. Louis, MO, United States
Dipartimento
Guest Relations
Comincia tra
Il prima possibile
Durata del contratto
A tempo indeterminato

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