Spa & Wellness Assistant Manager

Our Brand Promise:   

At Four Seasons, life is richer when we truly connect to the people and world around us. Whether you work, stay, live or discover with us, our purpose is to create impressions that will last a lifetime.    

Our Promise to You:   

To create a culture and a work ethic based on the Golden Rule, giving our people a framework to pursue a superior international service culture.     

What Makes Us Unique:   

Four Seasons Hotel Westlake Village is a Southern California oasis, set between the bustle of Los Angeles and Santa Barbara’s wine country, just north of Malibu’s famed beaches. It’s here where recreation, rolling hills, and southern California’s best climate meet a wealth of resort-style amenities, recreation, wellness, and culinary experiences to relax, reconnect, recharge and renew. 

What We Expect:   

Job duties include but are not limited to:  

• Ability to display a high level of integrity and professionalism at all times in dealing with guests and employees.  
  
  
• Ability to develop close working relationship with Reservations, Front Desk, Laundry, Engineering, IT and Housekeeping as a support system for CHW operations.  
  
  
• Ability to conduct regular meetings and/or training sessions in order to provide timely feedback to staff.  
  
  
• Ability to conduct weekly walk through with Director of Wellness and Director of Spa to ensure maintenance and cleanliness of facility including shared offices, living room, wellness kitchen, indoor pool, KFAS/TFAS, Fitness Center and back-of-house spaces.  
  
  
• Ability to enforce procedures and regulations with guest and employees.  
  
  
• Ability to manage and order inventory of fitness and operational supplies.  
  
  
• Ability to maintain Service standards and conduct standards testing.  
  
  
• Ensure scheduling, and coordinate training, for full-time, part-time, on-call and per diem employees.  
  
  
• Execute bi-weekly payroll processing for division.  
  
  
• Review and approve all per diem invoices.  
  
  

Ideal Candidate Will Have:  

• Bachelors degree in a health or hospitality related field or equivalent experience
  
  
• 2-4 years experience in a supervisory field providing customer service in the spa, hospitality, medical or related industry.
  
  
• Strong interpersonal and communication skills with ability to adapt based on needs of the guest.
  
  
• Exemplary intuitive listening skills along with exceptional oral and written communication.
  
  
• Exceptional attention to detail and follow through with outstanding time management and organizational skills.
  
  
• Proven problem solving skills and sound judgment.
  
  
• Demonstrated ability to efficiently multitask and thrive in a fast paced environment.
  
  
• Successful candidate must possess legal work authorization in the United States  
  
  

We Offer:   

• Salary Range: $65,000 - $70,000
  
  
• Medical/Dental/Vision Insurance   
  
  
• 401K Retirement savings plan   
  
  
• Employee Assistance Program   
  
  
• Investment in your Wellbeing   
  
  
• Life Insurance   
  
  
• Complimentary Room nights and discounted rates    
  
  
• Free meals and on-site parking   
  
  
• Training programs, tuition reimbursement   
  
  
• Growth & Development opportunities   
  
  

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf  

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf