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Director of Event Operations - New York Hilton Midtown



Director of Event Operations - New York Hilton Midtown

Descrizione del lavoro

Direct and organize the administration of the Event Operations department to establish the standards of food and beverage quality and service. Responsible for all aspects of the Event Operations Department to include but not limited to the following:  Maintain Public Space and back of the house areas in accordance with guest expectations and Hilton standards of products and service.  Maintenance, sourcing and/or ordering equipment. Management of payroll, forecasting, budget, training, labor and interacting with outside vendors. Oversight of Heart of House/Stewarding Department.

What will I be doing?

  • Plan and direct the administration of the Event Operations Departments to meet the daily needs of the operation. Clearly communicate, assign and delegate responsibility and authority for the department to the various Event Operation Departments and banquet supporting team (Banquet Captains) and administrative support staff. Conduct all training, performance reviews for Banquet Captains, Meeting Attendant Supervisors, administrative support staff and manager(s) as well as counsel and give directions for line team members. Responsible for handling all labor related items, issues, concerns, coaching of the Event Operations team. Direct oversight of Heart of House/Stewarding Department leadership with direction and audit of practices, procedures and controls.

    Verbally communicates when necessary, in a calm, positive demeanor, during the course of the function with the kitchen, service, beverage, conventions services, and engineering staffs, as well as the guest host to ensure timely execution of events, quality service, and adherence to all applicable federal, state, local safety and health regulations and corporate standards. Directs banquet captains/bartenders to include illustrating the proper techniques and etiquette for American, French, and buffet and parade types of service. Monitor staff performance. Defines and communicates performance requirements and develops action plans for achievement of performance expectation. Maintaining an “on the floor” management presence anticipating needs for each event.
  • Develop, implement, and maintain department’s service guidelines and standards in regards to training, department standards of operations, service standards, equipment par levels, and event set-up specifications / expectations.
  • Closely monitor Scheduling and payroll of the department insuring proper staffing/coverage for all events.
  • Regularly review and evaluate the degree of acceptance of both the internal and external customer regarding the operation. Recommend new operating, marketing and service policies whenever there is declining business or unsatisfactory service to our customers.
  • Assist in the hotel’s goals in establishing and achieving predetermined profit objectives and revenues. On an ongoing basis, review and evaluate labor and operational policies & procedures to identify opportunities and efficiencies in order to enhance financial success of the department.
  • Attend and prepare for all menu, pre-cons, tie downs, individual team member, forecast, statement, leadership and    departmental meetings.
  • Work closely with the Director of Culinary, Director of Event Experience, Steward & MCS Executive, Event Experience & Catering Sales managers, the development of new, attractive, and creative presentations and equipment for seasonal and themed menus, breaks, and events to maximize revenue, add value, and remain in and/or ahead of trends and variety.
  • Prepare and furnish all reports for monthly forecast, annual budget, monthly statement review, labor review. Set cost controls by implementing effective controls of labor and product cost.


As a Banquet Manager, you would be responsible for managing the daily execution of all banquet functions in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:



  • Manage daily Banquet functions to include, but not limited to, planning, organizing and executing breakfasts, coffee breaks, luncheons, dinners, cocktail receptions, galas, etc.
  • Oversee the set up of function rooms to include, but not limited to, the placement of linens, silver, glassware and chinaware according to event specifications and a full inspection
  • Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counselling and evaluations and delivering recognition and reward
  • Recruit, interview and train team members
  • Communicate function specifications, procedures and changes with affected departments including, but not limited to, the Food and Beverage, Event Services, Property Operations, Audio Visual and Housekeeping
  • Oversee the break down of the function room and ensure proper storage of equipment
  • Ensure compliance with health, safety, sanitation and alcohol awareness standards

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:



  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?



Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!






Tipo di lavoro
A tempo completo
New York, NY, United States
Responsabile Rooms Division, Evento
Comincia tra
Il prima possibile
Durata del contratto
A tempo indeterminato