Director of Sales - Franchise
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Director of Sales - Franchise




Director of Sales - Franchise

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Job Requirements

Director of Sales Job Description

Development and implementation of the total sales, marketing effort of the hotel, including securing new accounts, maintaining existing accounts, supervising activities of sales personnel, and executing sales and marketing strategies, working with the Hilton brand to maximize the profitability of the hotel while maintaining customer satisfaction.

Essential Functions:

· Solicit business within different market segments via tele-prospecting and outside sales calls

· Maintenance of accounts with existing contacts to develop rapport and future business; develop and maintain relationships with key clients in order to produce room night sales.

· Attendance at networking events; develop and maintain good relationships with officials and representatives of local community groups, companies and trade organizations, and attend local and out of town meetings and conventions in order to generate sales for the hotel. Work with Visit Tucson for sales leads. Work with Hilton Corporate Sales and make sure we have inventory available in all the appropriate Hilton channels.

· Conduct site tours

· Upkeep of customer database via Delphi System and ONQ

· Develop contracts and follow up with customers

· (If applicable) Direct the activities of the hotel sales team, providing leadership and motivation necessary to implement effective sales and marketing strategies and to maximize the generation of sales/revenues.

· Develop and manage the departmental budget and monitor sales activities/performance to ensure sales meet or exceed established profit plan and to accurately report variances/projections to management.

· Responsible for the co-development of hotel-level tactical sales plans to support overall system-wide plans/strategies and programs.

· Assist the General Manager in the development and update of the hotel-level business/marketing plan to include input on sales goals and plans that support the overall business and sales strategies of the company.

· In coordination with General Manager, serve as interface on media related inquiries and refer sensitive matters to the General Manager as necessary. 

· Regularly work files for past and potential groups to generate repeat business for the hotel. Keep trace system up-to-date and in order.

· Attend sales/revenue management calls with the Hilton Revenue Manager weekly and hotel staff meeting to facilitate good communication. Discuss VIPs and incoming business in detail.

· Generate reports as required to measure business generated by the sales department.

· Follow all applicable FHM and Brand Operating standard/procedures for Hampton Inn and Home 2 Suites by Hilton.


Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meeting is required. Need to be Sales certified with Hilton for the Hampton Inn and Home 2 Suites by Hilton brands.

Upon employment, all associates are required to fully comply with FHM rules and regulations for the safe and effective operation of the hotel facilities. Associates who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Supportive Functions:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the general manager based upon the particular requirements of the hotel:

· Take responsibility for the development and implementation of sales action plans by segment/source. Monitor plans’ effectiveness and introduce changes in response to the marketplace, including setting targets, planning and scheduling work and performance indicators that are typically productivity and efficiency measures. Weekly and 30-60-90-day forecasting of rooms and meetings revenues.

· Take every opportunity to amaze the guests

· Ensures all guests are being treated in an efficient and courteous manner and that all FHM and brand standards are being applied

· Responsible for the hiring, training, and direction of new sales or administrative associates

· Participate in the Manager on Duty program

· Work in conjunction with accounting to maintain and minimize levels of account receivables. Maintain executed sales contracts and advance deposits.

· Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.

· Coordinate efforts with Rooms Division in the weekly maintenance of room inventory/blocks status to achieve optimal levels of revenues while maintaining high levels of guest expectations.

· Develop promotional programs, point of sales materials, sales blitzes, etc.

· Report on a regular basis to the GM on actual room numbers against budget and profit projections. Analyze variances and monitor the impact of initiatives and corrective actions.

 Analyze weekly/monthly Star data for any trends.

Required Teamwork Skills:

· Be an enthusiastic, helpful and positive member of the team

· Be professional, responsible and mature in conduct and behavior

· Be understanding of, encouraging to and friendly with all associates.

· Be self-motivated and use time wisely

· Maintain open line of communications with each department

· Communicate pertinent information

· Respond positively to new ideas

· Openly accept critical/developmental feedback

· Report to work on time

· Give adequate notice if going to miss work

· Be available to work a flexible schedule to include weekends, nights and holidays

· Maintain effective communication through the use of meetings, log books and bulletins

· Be available to help other departments in emergency situations

· Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.

Safety and Security:

· Be knowledgeable of policies regarding hotel emergency and security standards/procedures.

· Ensure protection of guests’ room numbers

Skills and Abilities:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

· Must be able to speak, read, write and understand the primary language(s) used in the workplace.

· Must be able to read and write to facilitate the communication process.

· Requires good communication skills, both verbal and written.

· Most tasks are performed in a team environment with the employee acting as a team leader. There is minimal direct supervision

· Must possess basic computational ability.

· Must possess basic computer skills. (Microsoft word, PowerPoint and Excel, email/internet, Delphi, Hilton R&I ONQ).

· Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required. (M3).

· Extensive knowledge of the brands, hotel, its services and facilities.

· Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, NLRA

Physical Demands:

· Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.

· Must be able to sit at a desk for several hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task.

· Position requires outside sales calls, driving to and from business contacts, walking, sitting, standing for various length of time.

· Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.

· Must be able to lift up to 20 lbs. occasionally.

· Requires grasping, writing, standing, vending, repetitive motions, climbing, listening and hearing ability and visual acuity.

· Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates

· Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

· Requires manual dexterity to use and operate all necessary equipment.

· Must have finger dexterity to be able to operate office equipment including computers, FAX machines, copiers, printers and calculators. Must be able to type 50 wpm.


· College Bachelor’s Degree preferred.

· Previous sales and hotel opening experience within the hospitality industry.

· Knowledge of Delphi Sales systems, Hilton ONQ, Hilton R&I, GRO preferred.

· Proficient in Microsoft Word, Office, Internet/email.

· Well organized and detail oriented.

· Ability to work independently

· Display initiative, perseverance and analytical skills

· Effective communication (internal and external)

· Professional and ethical

· Excellent customer service skills

· Quick learner and hard worker

· Team player and ability to get along with others

· Available to meet guests which may include weekends, nights.

· Driver’s License and clean MVR.

This job description is not an exclusive or exhaustive list of all job functions that an associate in their position may be asked to perform from time to time. The job description is subject to change at any time with or without notice.

This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.


Director of Sales - Franchise

Tucson, AZ, Stati Uniti

A tempo completo, A tempo indeterminato

Data di inizio:Il prima possibile

Ultima data di inizio:

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