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Events Manager - Waldorf Astoria Atlanta Buckhead



Events Manager - Waldorf Astoria Atlanta Buckhead

Descrizione del lavoro

The Events Manager will support the banquet and catering service team and assist in leading the department to achieve the food, beverage, audio visual, room rental, and miscellaneous revenue goals as laid out in the hotel Marketing Plan.  The incumbent will also be responsible for the follow-through of catering and event services.

Events Manager reports directly to the Director of Sales and Marketing.

What Will I Be Doing?

•    Help establish and maintain the hotel’s marketplace position as the city’s most elite venue within social and corporate communities
•    Ensure all site inspections and client visits to the hotel are successful by planning carefully and communicating accurate details in advance to all             departments
•    As part of the Catering department to proactively achieve consistently high post-event scores and guest reviews
•    Generates Banquet Event Orders, Group Resumes, Business correspondence, and function room diagrams 
•    Responsible for servicing groups of 10 or more guest rooms (excluding citywides) or as assigned by the Director of Sales and Marketing
•    Assist with Coordinator coverage and duties as needed 
•    Utilize Delphi system for accurate blocking of events, groups, traces, and generation of BEOS
•    Obtain guarantees for food and beverage functions
•    Check Delphi Daily and Weekly reports
•    Adhere to selling policies as set forth by DOC
•    Obtain necessary approvals/permits/insurance certificates for functions not held in Conference Centre
•    Promptly share leads on group, corporate FIT and travel trade business with relevant members of the Corporate and Travel sales team
•    Chair pre-conference and post-conference meetings as needed 
•    Communicate all group information/changes to existing information to appropriate hotel colleagues in an accurate and timely manner
•    Entertain clients, as appropriate
•    Maintain an active trace system for all assigned groups
•    Remain available to hotel colleagues while on property and via hotel provided cellular phone at all times
•    Audit banquet checks for assigned groups
•    Contract business with approved vendors, as appropriate
•    Approve payment and provide backup for contracted vendor business
•    To attend all business-critical meetings to include BEO, Resume, Pre/Post Convention, Site Inspection, etc.
•    Be aware of current market trends
•    Be aware of departmental goals and strive towards achieving them
•    Attend all training programs for department and for the hotel
•    Co-ordinate all aspects of conferences as assigned by the Director of Sales and Marketing to include but not limited to: food and beverage requirements, timing of events, audio-visual requirements, special attention guests, room type allocation, rooming list, amenities, function room set up, group transportation, type of check in, check out to include satellite check in, special meal requests, arrival/departure manifests, bag pulls, luggage storage, complimentary rooms, billing instructions, authorised signatures, room deliveries, telephone and internet requirements, box storage and delivery, power requirements, security requirements, key requirements, expected food and beverage outlet usage, group hospitality/office/registration desk requirements, business center requirements, entertainment, leisure activities, décor (to include floral) requirements, refer business to approved suppliers of service/products as necessary
•    Perform any other reasonable duties as required by the Director of Sales & Marketing
•    Forecast group catering pick up expectations weekly 
•    Financial responsibilities
•    Audit banquet checks for assigned groups
•    Contract business with approved vendors as appropriate
•    Approve payment and provide back up for contracted vendor business


What Are We Looking For?

•    Flexible work hours to include weekends and holidays in order to meet the demands of a 24-hour operation.
•    Excellent communication skills in all aspects: verbal, written and non-verbal 
•    Proficient in both verbal and written English language.
•    Must have a minimum of 2 years’ experience in catering or event services, preferably  in a luxury hotel property
•    Candidates must have a track record of success in the hotel industry
•    Appropriate, professional appearance and presentation
•    Strong computer knowledge, with technical ability and/or aptitude to fully use Delphi.fdc property management systems.
•    Motivated personality with the ability to demonstrate successful negotiating business acumen both in person, and over the phone
•    Team player who fosters good work relationships with a positive mental attitude 
•    Very detail-oriented and desire to proactively assist colleagues and guests who need help at anytime
•    Must work in a safe, prudent and organised manner
•    Must have mathematical skill, computer software aptitude and hotel operation knowledge
•    Must be able to relate to all levels of management
•    Must have the ability to handle multiple tasks at one time
•    Must have superior organizational skills 
•    Must be able to sit for 8-12 hours per day.
•    Must be assessable on a 24-hour basis 

•    Previous experience working in for a luxury hotel brand preferred
•    Strong social and community contacts in the Atlanta community preferred
•    Restaurant PDR experience would be a distinct advantage
•    Degree or Diploma from a reputable university




Tipo di lavoro
A tempo completo
Atlanta, GA, United States
Comincia tra
Il prima possibile
Durata del contratto
A tempo indeterminato