Front Desk Manager
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Front Desk Manager

Hilton

Pubblicata

Chiusa

Front Desk Manager

Cosa comprende il lavoro

This Position is for Australian residents only or applicants who have the legal right to work in Australia, visa sponsorship opportunities are not available.

What will it be like to work for Hilton?

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

About West Hotel

West Hotel Sydney, Curio Collection by Hilton is one of Sydney’s boutique hotels. Located near Barangaroo at 65 Sussex Street Sydney, West offers discerning corporate and leisure travellers a truly unique hotel experience with 182 designer rooms including four suites, a modern Australian restaurant and bar, a private meeting/dining room, stunning internal garden Atrium and a fully equipped gym.

About the role

Leading the way with your passion for Hospitality and Customer Service you will be responsible for mentoring and coaching the Front Desk Team. You will also manage the shift, ensuring check-in, check-out and related services are provided to guests with exceptional service.  Reporting to the Operations Manager, you will enjoy working as part of a team in a fast-paced environment, on a rotating shift basis.

Duties/responsibilities

As the Front Desk Manager, you will be responsible for performing the following tasks to the highest standards: 

  • Manage and support the Front Desk team, ensuring that  brand standards are met and guest expectations are exceeded.
  • Comply with Health & Safety, Emergency Management, Disaster manuals, Fire procedures and regulations.  
  • Effectively communicate, coordinate and cooperate with Housekeeping, F&B, Engineering and IT. 
  • Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. 
  • Ensure a prompt and efficient departure by settling guest’s accounts as per billing and reservation instructions, ensuring that all guests’ folios are correct. 
  • Apply Hilton’s brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting. 
  • Handle any management issues or emergencies that arise, record and resolve as necessary.
  • Maximise sales revenues through up-selling and marketing programs within the department.
  • Ensure your team maintains a professional manner and are up to date with VIP guest movements, hotel events, local attractions and activities.
  • Complete projects that drive our KPI’s.

What are we looking for?

To be successful in this role, you should have a positive attitude and the following experience and skills:

  • A degree or diploma in Hotel Management or equivalent.
  • A minimum of 2 years of guest relations manager or simular experience in the hotel, leisure, and/or retail sector.
  • Fluent in the English language in order to communicate professionally with guests and team members, both in person and over the telephone.
  • Excellent leadership, inter-personal, training and development skills.
  • A passion for delivering exceptional guest experiences.
  • Computer literate.
  • Demonstrated ability to resolve problems and conflict, and work efficiently under pressure.
  • Must hold a current workplace First Aid and CPR.
  • Must have a current RSA.
  • Well-presented, organised and calm personality.

This Position is for Australian residents only or applicants who have the legal right to work in Australia, visa sponsorship opportunities are not available.

What will it be like to work for Hilton?

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

About West Hotel

West Hotel Sydney, Curio Collection by Hilton is one of Sydney’s boutique hotels. Located near Barangaroo at 65 Sussex Street Sydney, West offers discerning corporate and leisure travellers a truly unique hotel experience with 182 designer rooms including four suites, a modern Australian restaurant and bar, a private meeting/dining room, stunning internal garden Atrium and a fully equipped gym.

About the role

Leading the way with your passion for Hospitality and Customer Service you will be responsible for mentoring and coaching the Front Desk Team. You will also manage the shift, ensuring check-in, check-out and related services are provided to guests with exceptional service.  Reporting to the Operations Manager, you will enjoy working as part of a team in a fast-paced environment, on a rotating shift basis.

Duties/responsibilities

As the Front Desk Manager, you will be responsible for performing the following tasks to the highest standards: 

  • Manage and support the Front Desk team, ensuring that  brand standards are met and guest expectations are exceeded.
  • Comply with Health & Safety, Emergency Management, Disaster manuals, Fire procedures and regulations.  
  • Effectively communicate, coordinate and cooperate with Housekeeping, F&B, Engineering and IT. 
  • Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. 
  • Ensure a prompt and efficient departure by settling guest’s accounts as per billing and reservation instructions, ensuring that all guests’ folios are correct. 
  • Apply Hilton’s brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting. 
  • Handle any management issues or emergencies that arise, record and resolve as necessary.
  • Maximise sales revenues through up-selling and marketing programs within the department.
  • Ensure your team maintains a professional manner and are up to date with VIP guest movements, hotel events, local attractions and activities.
  • Complete projects that drive our KPI’s.

What are we looking for?

To be successful in this role, you should have a positive attitude and the following experience and skills:

  • A degree or diploma in Hotel Management or equivalent.
  • A minimum of 2 years of guest relations manager or simular experience in the hotel, leisure, and/or retail sector.
  • Fluent in the English language in order to communicate professionally with guests and team members, both in person and over the telephone.
  • Excellent leadership, inter-personal, training and development skills.
  • A passion for delivering exceptional guest experiences.
  • Computer literate.
  • Demonstrated ability to resolve problems and conflict, and work efficiently under pressure.
  • Must hold a current workplace First Aid and CPR.
  • Must have a current RSA.
  • Well-presented, organised and calm personality.
Chiusa

Front Desk Manager

New South Wales, Australia

A tempo completo, A tempo indeterminato

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