Manager, Commercial Capabilities, Loyalty Partnerships
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Manager, Commercial Capabilities, Loyalty Partnerships

Hilton

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Manager, Commercial Capabilities, Loyalty Partnerships

Cosa comprende il lavoro



The Hilton Customer Experience team uses guest insights to evolve our already industry-leading, differentiated channels and deliver frictionless, personalized experiences for our customers. From digital key to controlling your room via our app, we humanize the digital experience to serve our always-connected consumers with unique offerings in the best channels so that they continue to feel that Hilton hospitality every step along their journey with us.

What will I be doing?
As the Manager, Commercial Capabilities Loyalty Partnerships, you will manage external and internal partnerships from the Customer Loyalty Platform viewpoint, working with multiple groups and departments, engaging, and collaborating with IT, Partner, and business stakeholders. You will lead the intake, assessment, testing, execution, and organization of new partner onboarding, partner updates, and continued partner enhancements as it pertains to Hilton financial partnerships.

More specifically, you will:

  • Work directly with Partners focusing on co-brand relationships, business stakeholders, and IT partners on new and existing partner enhancement requests
  • Support key partners when onboarding or decommissioning financial partners to determine the best transactional path
  • Weekly monitoring of partner activity (batch files received, the response sent, API’s) to ensure all processes are working appropriately between the partner and ICF/Hilton
  • Solve partner issues as they relate to the loyalty platform and coordinate with Platform Support on resolution and timeline
  • Responsible for coordinating IP updates for ICF or partners, changes in processes (batch layouts, API’s updates), issues with partner authentication, etc.
  • Responsible for maintaining all financial partner-related SOP’s, batch layout and partner API-related documents, and all financial partner onboarding materials.
  • Maintain a flexible work schedule to accommodate interactions with our existing and potential global partners
  • Coordinate and develop test cases with our UAT team and post-deployment support


What are we looking for?
We believe the success in this role will demonstrate itself through the following attributes and skills:

  • Experience in supporting and enhancing MarTech platforms or similar
  • Experience with developing high-level to detailed requirements, and writing use cases/user stories from the requirements
  • Experience with conducting root cause analysis, documenting the results, and communicating to partners
  • Effective research, analytical, and problem-solving skills
  • High level of professionalism, integrity, and communication skills
  • Experience working with software vendors on a day-to-day support basis
  • Self-starter who is able to manage multiple efforts with little supervision


To fulfill this role successfully, you should demonstrate the following minimum qualifications:

  • Five (5) years of experience working through system enhancements through the system development life cycle (requirements gathering, UAT, post-development support)
  • Hands-on experience with SQL queries and databases
  • Experience with problem resolution, including identifying the root cause, scope, and scale of issues
  • Experience working with vendors, technology teams, and integration partners


It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

  • BA/BS Bachelor’s Degree in Information Systems, Computer Science or a related field
  • Three (3) years in Marketing or IT-related field
  • Five (5) years of SQL and database experience
  • Exposure to cloud platforms, technologies, and processing environments
  • Experience in hospitality, travel, or technology industries


What is it like working for Hilton?

The future of hospitality is bright at Hilton : a leading global hospitality company with a diverse portfolio of world-class brands . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton! 

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of their role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Manager, Commercial Capabilities, Loyalty Partnerships

Addison, TX, Stati Uniti

A tempo completo, A tempo indeterminato

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