Rooms Internship
Cosa comprende il lavoro
DEPARTMENTS
- CONCIERGE:
· Assist guests to find their way in our town making reservations of all kinds (restaurants, spa, hairdresser, rentals, transportation, tours, shows, events, etc.)
· Assist guests finding their luggage that has been lost in the airport.
· Send and receive packages, letters, personal belongings, flowers and others.
· Assist guests in recommendations, suggestions on what to do in town (sightseeing tours, old-town walks, beach promenades, shopping rounds, cultural visits, etc.).
· Planning and booking trips, flights, hotels around the country and outside.
· Indicate directions within the property and services in their rooms.
- GUEST SERVICES:
· First contact with the guest and the hotel, so need to be an impressive warm welcome.
· Assist all guests with their luggage upon arrival and pick up on departure.
· Arrange transportation in and out.
· Organize in-room deliveries, gifts, welcome letters and other requests.
· Take group bag pulls.
· Storage personal belongings safely.
· Follow-up with guests requests and give a fond farewell to each and every guest.
- PENTHOUSES:
· The pearl of the Hotel Arts. Where luxury meets and exceed the expectation of the guests.
· HKP duties: inspect rooms; look after their minibars, control cleanliness and engineer tasks.
· Butler assistance to each guest staying in the apartments.
· Personal concierge tasks.
- GUEST RELATIONS:
· Engage guests in the lobby, interact, identify needs and solve demands.
· Back office duties to plan, highlight and control VIP stays.
· Organize amenities for VIPS, oversee hotel operations around them.
· Escort guests to where they need.
· Help Front Desk when rooming guests.
- FRONT DESK:
· Check guests in and out, using opera system.
· Fulfil guests needs trying even to exceed their expectations, and deal with guests’ complaints.
· Basic concierge assistance and information about the hotel facilities.
· Plan and organize group arrivals.
· Do payments, assist in cash advances, and check guest folio.
- CLUB:
· Set, keep and break down daily food presentations.
· Thoroughly take care of all guests when relaxing in the executive lounge.
· Help serving and offer assistance when guests are eating or drinking.
· Scoring guests to their rooms after the check in process and explain all the room facilities.
· After the 2nd month: concierge assistance.
· After the 3rd month: personalized check in and check out.
- HOUSEKEEPING:
· Inspect and maintain cleanliness of guest rooms and common areas.
· Make check lists of inspected rooms.
· Monthly inventories of in-room amenities and attrezzo.
· Help HKP manager in daily pop up duties, projects and last minute requests.
- Posizioni disponibili: 10
- 450€
- No
- - Free public transportation card - Uniform, laundry service and personal locker - Meals on duty - Free parking during working hours - Marriott discounts - Spanish classes - Salary of 450€ - Student development plan
- Dipartimento: Housekeeping Guest Relations Concierge Assistenza clienti Reception Spa
Su di te
- Agreement with your school
- Full time availability
- Minimum 3 months internship
- Availability to start on August / September
- Lingua richiesta: Inglese. Spagnolo è un plus
L'azienda
Steal away to one of the premier hotels in Barcelona and discover a place on shores of the Mediterranean Sea, overlooking miles of beaches and the grand vista of Port Olimpic, where your every care will melt away. Renowned for its 24-hour personalized service, stunning 43rd-story spa and innovative dining, this hotel is a distinctive retreat in a one-of-a-kind city.
The Hotel Arts in Barcelona dazzles guests with its striking, contemporary architecture and commanding location. A proud member of The Ritz-Carlton family, this award-winning hotel features:
• 483 sea or city view rooms including 56 executive suites, one Arts suite, one Mediterranean Suite, 26 duplex Apartments, one Royal Suite and one Presidential Suite
• Terraced gardens and outdoor swimming pool
• Five restaurants offering a range of Mediterranean cuisine
• A spectacular collection of Spanish contemporary art
• Over 1,000 square meters of function space for meetings and special events