Front Office Agent
Cosa comprende il lavoro
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.
As a Front Office agent, you are responsible for welcoming guests upon arrival, ensure that the registration process is smooth and efficient whilst, communicating hotel services and promotions.
This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires.
Responsibilities
• Handling all formalities for individual and groups’ arrival, departures and queries
• Greetings and checking in of guest
• Putting guest care as a priority, with every effort being made to meet guests’ needs and demands
• Answering phone calls and emails promptly and in a professional manner that reflects the Hotel Brand
• Performing General switchboard duties
• Familiarization of the Hysat Scores and other Review Platforms
• Maintaining a working knowledge of the sales and front office areas, credit policy, different room types and hotel services
• Working closely to other departments to ensure proper communication
- Posizioni disponibili: 3
- Meals on duty Uniforms Evening Transportation
- Dipartimento: Reception
Su di te
• The ideal candidate will have previous front desk, customer service experience and professional presentation
• Opera knowledge preferred
• Able to work shift duties, including evenings, weekends, and/or holidays
- Lingua richiesta: Inglese. Tedesco, Francese e Italiano sono un plus
L'azienda
Bay Street Group has a varied portfolio split between three entertainment focused pillars: Retail, Hospitality, and Food & Beverage. Through its flagship Bay Street Shopping Complex, it offers clients a great mix of high street brands, over 50 quality independent shops, restaurants, services, family entertainment and even a four-star hotel, be.HOTEL– also owned and operated by the Group.
The portfolio of the Group has also been enhanced through the opening of the 5-star-hotel Hyatt Regency Malta, and the opening of Seed, offering a unique dining and gourmet culinary experience. The Group also managed the secure the opening of the Rainforest Café Malta franchise, in July 2021.
In addition, The Group via its subsidiary International Fashion, also owns the franchise rights of a number of international high-street brands including Springfield, Women’s Secret, Cortefiel and Pedro del Hierro.
Front Office Agent
A tempo completo, A tempo indeterminato
Data di inizio:
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