Front Desk Supervisor

Description of the Property:
Iconic high-end luxury hotel located downtown Aspen, Hotel Jerome has been the social hub of Aspen since its opening in 1889 at the height of the town’s silver boom, known as the place where all great stories were born and are told. As the only Aspen hotel to survive the silver crash, the long pre-ski-resort winters, and the Depression, we’ve seen cowboys ride through our doors, 10th Mountain Division soldiers gather round over pints after training on the slopes, and Hunter S. Thompson holding court during his run for sheriff. You can’t experience Aspen, without experiencing Jerome.

Description of the Location:
Aspen is a luxury winter resort complex located in Pitkin County in western Colorado in the United States. Owned and operated by the Aspen Skiing Company it comprises four skiing/snowboarding areas on four adjacent mountains in the vicinity of the towns of Aspen and Snowmass Village. The four areas collectively form one of the most famous winter resorts in the world and are annually the destination for visitors from all over the world. Aspen offers a diverse and exciting experience for travelers not just on the slopes but also in the many high-end restaurants this mountain town has to offer and it has been recognized as a hot spot for the rich and famous.

Description of the Training:
Train in a diverse and multicultural environment, under the guidance and leadership of industry leaders in the guest services field as you rotate through different outlets on the property. This rotational program is designed to give you exposure to the international hospitality industry and give you the experience to excel in your career when you return to your home country.

Description of the Position:
Train in all areas of Front Office world:
• Learn to ensure high quality and consistency of service as per Hotel’s standards;
• Welcome guests and colleagues in a polite and friendly manner;
• Train with professionals across multiple outlets to perform tasks as needed;
• Ensure compliance of all Hotel's standards;
• Learn to strive to achieve departmental targets;
• Ensure cleanliness of work areas;
• During training, ensure to be in compliance with all Hotel's health and safety policies;
• Perform all other reasonable duties as needed.

• Conversational English required;
• Must be a current student of a Hospitality or Tourism / Culinary Arts post-secondary academic institution;
• Or recent graduate (less than 12 months ago) of a Hospitality or Tourism / Culinary Arts post-secondary academic institution;
• Or a graduate of a Hospitality or Tourism / Culinary Arts post-secondary academic institution (more than 12 months ago,) with 12 months of verifiable related work experience;
• Or must have 5 years of verifiable related work experience.

• Willingness to learn and follow instructions;
• Positive attitude;
• Good communication skills;
• Commitment to delivering high levels of customer service;
• A polished and professional appearance and compliance with Hotel grooming standards;
• Flexibility to respond to a range of different work situations;
• Ability to work calmly while meeting deadlines.