Cosa comprende il lavoro
Kempinski Hotel and Residences Palm Jumeirah is located on the Palm, one of Dubai's most sought-after areas, a stay here means being immersed in luxury. It offers 244 luxurious suites, villas and penthouses, situated on five sprawling acres of territory. It combines four Food and Beverage outlets and private beach.
The incumbent in this position is responsible for welcoming the guests and members to the Health Club and providing them with assistance during their visit in order to meet or exceed their expectations whilst adhering to service standards.
- Hygiene standards are strictly monitored and followed.
- When all the Spa guests are 100% satisfied with the Spa services.
- Receptionist is the first and last impression of the spa, therefore must be very professional and create an experience for the guests.
- Greets all visitors to the Spa and Wellness Centre in a warm and sincere manner, invites them to sign the consultation form.
- Provides them with assistance such as lockers, towels, bathrobes or information concerning our services and facilities in a prompt and efficient manner.
- For visitors interested in a membership at the Wellness Centre, promotes the services by providing information and offering a tour of our facilities. Assists new members in filling out the membership application form correctly. And indorse to the team.
- Handles all Spa cashier transactions such as Retail, daily Spa revenue or any other fees from guests then issues a receipt.
- Targets must be reached, a direct responsibility for revenue via upselling, bookings and retail is one of the main focus points.
- At the end of the shift balances the cash register.
- Receives all incoming telephone calls to the Spa according to the hotel standards, provides/receives information, takes appropriate actions such as booking or refers the matter to the relevant persons to handle.
- Liaises with therapists in case of bookings and / or cancellations from members / guests.
- Upon visitor’s departure from the Spa and Wellness Centre, thanks them for their visit and invites them to return.
- Daily, Weekly and Monthly reports to be completed with details.
- Makes handover report written and verbal if possible for the receptionist on the next shift. Before each shift reads handover report.
- Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
- Dipartimento: Spa
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- Lingua richiesta: Inglese.
Situated on the world’s largest man-made island, Palm Jumeirah -- an iconic landmark and one of the most prestigious address in Dubai, Kempinski Hotel & Residences Palm Jumeirah is a luxury all-suite family resort that combines stylish, opulent living with unparalleled personal service, providing our guests with unforgettable experiences inspired by our proud European heritage.
Comprising of 244 luxurious suites, penthouses and villas, three restaurants and bars, a 1,200 sqm temperature-controlled outdoor pool with whirlpool loungers, a dedicated shaded pool for children, a supervised kids club, a 24-hour fitness centre, 500 metres of private beach and 5-acre lush gardens, the resort enjoys year-round sunshine and abundance of open-air spaces -- simply the perfect island sanctuary for you and your loved ones.
Guests can also enjoy a range of water sports, such as scuba diving, snorkelling, sailing, surfing yacht and fishing trips in the Arabian Gulf as well as children’s activities.
Last, but not least, the hotel also avails of first-class business and conferencing facilities, making it attractive not only to leisure travellers, but corporates and business travellers alike.
A tempo completo, A tempo indeterminato
Data di inizio:Il prima possibile
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