Havana Bar Supervisor/Captain 酒吧主管/领班 – (in English)

Grand Kempinski Hotel Shanghai

Grand Kempinski Hotel Shanghai is centrally located in the Lujiazui financial and trade section of the prestigious Pudong district and offers sweeping views of the Huangpu River and the Shanghai skyline. Grand Kempinski Hotel Shanghai has 686 rooms and suites, 6 restaurants & bars as well as extensive banquet facilities for up to 720 guests. It also has an oversized indoor pool, Spa and state-of-the-art fitness center on the 30th floor with panoramic view. Within walking distance to the Oriental Pearl Tower and only a short drive away from The Bund, New International Expo Centre and luxurious shopping centres, the hotel is easy access to any well-known landmarks of Shanghai. The Pudong and Hongqiao international airports can also be reached within 45 minutes.

OVERALL OBJECTIVES

The supervisor provides direct support to the business unit management team in the aim of achieving the successful implementation, development and maintenance of all operational procedures, standards and goals.  Responsibility also lies in maintaining the business operations.  

MAIN RESPONSIBILITIES

Guest Relation客户关系

·Needs of guests are understood and prioritized

·Demonstrate a positive manner at all time

·Handle and follow up all incidents immediately, and report accurately

·Actively seek feedback and liaise with guests

Managing self自我管理

·Maintain consistent personal performance in varying work conditions

·Prioritise competing demands to achieve personal, team and organisation objectives

·Plan for and involve team members wherever possible

People management人事管理

·Provide specific, balanced and sincere feedback to increase skill

·Share thoughts, feelings and rationale as appropriate to give clear understanding for action taken

·Provide support that encourages other assume the appropriate responsibility for thinking through issues and carrying out plans

Technical技术

·Perform tasks in a manner that serves as a role model in the workplace

·Prepare for shift by completing handover with previous shift

·Coordinate coverage of sections to ensure smooth service

·Monitor stocks and manning through service and deploy resources as needed

·Greet/thank staff when start/finishing

·Brief and debrief shifts to communicate operational and service issues

·Provide food and beverage service according to Standard Operating Procedures按标准作业程序提供食物和饮料服务

·Ensure effective information management and communication before sign off.

The Hotel’s Rules & Standards of Conduct as set forth in Employee Handbook.

·Perform administrative skills such as typing, filing, copying, faxing and answering telephones according to hotel standards.

·Maintain and update computer records.

·Maintain confidentiality of information in the department.

·Proficient in the use of the PICC System to carry on the purchasing process.

熟练使用PICC系统进行采购；

·Collect the price quotation for needed goods and take all the condition into comparison.

·Follow up the purchased goods arrive situation.

·Follow up purchase schedule process.

·Check supplier’s certification to ensure they possess  condition  to be the cooperator  

·Keep effective & timely communication with department and supplier

·Work harmoniously and professionally with co-workers and supervisors.

·Possess a high level of professionalism and integrity while maintaining the confidentiality of the office.

·Maintain a clean, neat and organized work area at all times.

·Respond properly in any hotel emergency or safety situation.

·Perform tasks as assigned by the hotel management and your supervisor.

                                                                                                                                                                                                                                   Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

根据酒店的业务需求，额外的工作职责和任务可能在任何时间被添加。

About Kempinski

Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please and educated to entertain. We never compromise on the European elegance of service and this, blended with our cultural empathy, allows us to deliver incredible experiences in truly original destinations. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.

Grand Kempinski Hotel Shanghai

Grand Kempinski Hotel Shanghai is centrally located in the Lujiazui financial and trade section of the prestigious Pudong district and offers sweeping views of the Huangpu River and the Shanghai skyline. Grand Kempinski Hotel Shanghai has 686 rooms and suites, 6 restaurants & bars as well as extensive banquet facilities for up to 720 guests. It also has an oversized indoor pool, Spa and state-of-the-art fitness center on the 30th floor with panoramic view. Within walking distance to the Oriental Pearl Tower and only a short drive away from The Bund, New International Expo Centre and luxurious shopping centres, the hotel is easy access to any well-known landmarks of Shanghai. The Pudong and Hongqiao international airports can also be reached within 45 minutes.

OVERALL OBJECTIVES

The supervisor provides direct support to the business unit management team in the aim of achieving the successful implementation, development and maintenance of all operational procedures, standards and goals.  Responsibility also lies in maintaining the business operations.  

MAIN RESPONSIBILITIES

Guest Relation客户关系

·Needs of guests are understood and prioritized

·Demonstrate a positive manner at all time

·Handle and follow up all incidents immediately, and report accurately

·Actively seek feedback and liaise with guests

Managing self自我管理

·Maintain consistent personal performance in varying work conditions

·Prioritise competing demands to achieve personal, team and organisation objectives

·Plan for and involve team members wherever possible

People management人事管理

·Provide specific, balanced and sincere feedback to increase skill

·Share thoughts, feelings and rationale as appropriate to give clear understanding for action taken

·Provide support that encourages other assume the appropriate responsibility for thinking through issues and carrying out plans

Technical技术

·Perform tasks in a manner that serves as a role model in the workplace

·Prepare for shift by completing handover with previous shift

·Coordinate coverage of sections to ensure smooth service

·Monitor stocks and manning through service and deploy resources as needed

·Greet/thank staff when start/finishing

·Brief and debrief shifts to communicate operational and service issues

·Provide food and beverage service according to Standard Operating Procedures按标准作业程序提供食物和饮料服务

·Ensure effective information management and communication before sign off.

The Hotel’s Rules & Standards of Conduct as set forth in Employee Handbook.

·Perform administrative skills such as typing, filing, copying, faxing and answering telephones according to hotel standards.

·Maintain and update computer records.

·Maintain confidentiality of information in the department.

·Proficient in the use of the PICC System to carry on the purchasing process.

熟练使用PICC系统进行采购；

·Collect the price quotation for needed goods and take all the condition into comparison.

·Follow up the purchased goods arrive situation.

·Follow up purchase schedule process.

·Check supplier’s certification to ensure they possess  condition  to be the cooperator  

·Keep effective & timely communication with department and supplier

·Work harmoniously and professionally with co-workers and supervisors.

·Possess a high level of professionalism and integrity while maintaining the confidentiality of the office.

·Maintain a clean, neat and organized work area at all times.

·Respond properly in any hotel emergency or safety situation.

·Perform tasks as assigned by the hotel management and your supervisor.

                                                                                                                                                                                                                                   Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

根据酒店的业务需求，额外的工作职责和任务可能在任何时间被添加。

About Kempinski

Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please and educated to entertain. We never compromise on the European elegance of service and this, blended with our cultural empathy, allows us to deliver incredible experiences in truly original destinations. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.

Organization: Kempinski Hotels

Location: Grand Kempinski Hotel Shanghai China

Job Type: Regular

Job Level:

Schedule: Full-time

Job Posting: Feb 25, 2021

Unposting Date: N/A

Job Number: 21000088