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RETAIL TRAINING MANAGER SOUTH EUROPE & MIDDLE EAST

LVMH

Pubblicata

RETAIL TRAINING MANAGER SOUTH EUROPE & MIDDLE EAST

Descrizione del lavoro

Poste

CELINE IS A BOOMING FRENCH AND LEATHER GOODS COUTURE HOUSE DRIVEN BY A NEW HOLISTIC AND CREATIVE PROJECT LED BY HEDI SLIMANE, ITS ARTISTIC DIRECTOR. CELINE’S AMBITION IS TO BECOME ONE OF THE MOST ICONIC LUXURY BRANDS WORLDWIDE. TO MAKE THIS VISION A REALITY, WE ARE LOOKING FOR ENTHUSIACTIC, AGILE AND PASSIONATE PERSONALITIES EAGER TO EVOLVE IN A DEMANDING ENVIRONMENT.

MAIN PURPOSE

THE RETAIL TRAINING MANAGER FOR SOUTH EUROPE & MIDDLE EAST IS A KEY BUSINESS PARTNER TO SUPPORT OUR BRAND AMBITION.

MEMBER OF THE RETAIL LEARNING TEAM, YOU HAVE THE RESPONSIBILITY TO GUARANTEE CONSISTENT AND OUTSTANDING LEVEL OF SERVICE THROUGH THE NETWORK, DEVELOPING TALENTS IN PRODUCT KNOWLEDGE, SALES TECHNIQUES, SERVICE AND CLIENT EXPERIENCE.

THANKS TO A VERY STRONG PRESENCE IN STORE (70-80%) TOGETHER WITH A GLOBAL VISION OF YOUR NETWORK, THIS EXPERIENCE WILL ENABLE YOU BRINGING TO LIFE CELINE EXCELLENCE.

YOU WILL ALSO HAVE THE OPPORTUNITY TO COLLABORATE WITH RETAIL MANAGERS, STORE AND DEPARTMENT MANAGERS TO ALIGN ON PRIORITIES AND WITH SOUTH EUROPE AND MIDDLE EAST HEAD OFFICE TEAMS TO SUPPORT GLOBAL STRATEGY (PRODUCTS, OPERATIONS, E-COMMERCE, AFTER-SALES, CLIENTELING AND HR).

Profil

KEY RESPONSIBILITIES



RETAIL NEW COMERS INTEGRATION

1             ANIMATE THE ON-BOARDING SESSIONS AND DIGITAL LEARNING

2             TRAIN ON THE CELINE SELLING CEREMONY

3             FACILITATE ON-BOARDING IN STORE

TRAINING SESSIONS ROLL OUT

1             ROLL-OUT TRAINING MODULES ACCORDING TO CELINE TRAINING STRATEGY (VIRTUAL/CLASSROOMS & IN-STORES)

2             BUILD TRAINING CALENDARS BASED ON INDIVIDUAL DEVELOPMENT PATHS, ORGANISE AND ANIMATE CORRESPONDING TRAINING SESSIONS THROUGHOUT THE YEAR TO REACH 100% OF THE TRAINING NEEDS

3             DEVELOPP THE IN-STORES TRAINING ADVISORS COMMUNITY

4             ENSURE ALL TRAINING TOOLS ARE AVAILABLE AND USED IN STORES & PROMOTE THE E-LEARNING APP

5             FOLLOW UP TRAINING IMPACT VIA SELECTED KEY PERFORMANCE INDICATORS, VALIDATED WITH YOUR MANAGER AND SUITED TO THE NEEDS OF THE BUSINESS, TO ENSURE ROI ON ALL TRAINING INITIATIVES

6             PARTNER WITH RETAIL MANAGERS AND STORE MANAGERS TO ENSURE THAT ALL TRAINING INITIATIVES ARE DELIVERED CONSISTENTLY IN LINE WITH THE BUSINESS VISION AND STRATEGY

SPOT COACHING

1             ACCOMPANY PRODUCT KNOWLEDGE, SALES TECHNIQUES AND CLIENT EXPERIENCE

2             DEBRIEF STORE MANAGERS FOR FURTHER ACTION PLAN

3             COACH MANAGERS ON COACHING THE TEAM ON TRAINING TOPICS

COLLABORATION WITH RETAIL INTERNATIONAL TRAINING TEAM

1             SHARE FEEDBACK FROM TRAINING MODULES AND EXPRESS NEEDS FOR RELEVANT TRAINING MATERIAL

2             PARTICIPATE TO NEW TRAINING PROJECTS, SHARING YOUR RETAIL AND TEAMS KNOWLEDGE

3             SUPPORT THE MYSTERY SHOPPING AND VOICE OF CLIENTS ACTION PLAN ON LEARNING SKILLS DEVELOPMENT

4             MANAGE THE RETAIL LEARNING BUDGET

Information additionnelle

PROFILE & EXPERIENCE



EXPERIENCE : EXPERIENCE IN RETAIL



SKILLS & PERSONAL ATTRIBUTES

1             DEEP UNDERSTANDING OF FASHION AND LUXURY

2             NATURAL STRONG COACH ATTITUDES, TOGETHER WITH HIGH BUSINESS AND RESULTS ORIENTATION

3             STRONG ORGANIZATION SKILLS AND ABILITY TO FOCUS ON PRIORITIES

4             COMPETITIVE MINDSET

5             PASSIONATED BY RETAIL AND MOTIVATED BY REGULAR TRAVELS WITHIN NETWORK



LANGUAGES         FLUENT ENGLISH AND ITALIAN (ARABIC A PLUS)

WORKPLACE       MILAN

Dettagli

Tipo di lavoro
A tempo completo
Località
Milan, Italy
Dipartimento
Risorse umane
Comincia tra
Il prima possibile
Durata del contratto
A tempo indeterminato