Communication Centre Agent
Questa posizione non è più disponibile, ma ce ne sono altre offerte di lavoro presso Mandarin Oriental
Communication Centre Agent

Mandarin Oriental

Pubblicata

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Communication Centre Agent

Cosa comprende il lavoro



JOB SUMMARY

To be responsible for handling incoming and outgoing telephone calls for internally, external and in-house guests; all aspects of guest care internally during stay and communicate with all relevant departments. She/he also needs to continually improve her/his skills through training and practice. She/he is a member of Evacuation Team.

OBJECTIVES

    • Acts promptly and professionally on guest requests.
    • Abides strictly to the established operating procedures.
    • Ensures the privacy of our guests and families as well as respect various cultures.
    • Communicate with all departments in the hotel, most frequently with Butlers, Front Desk, Concierge and Housekeeping.
    • Maintains an excellent reputation in the eyes of the guests.
    • Ensures highest possible guest satisfaction, bearing in mind the importance of telephone communication to the business guests.
    • Answers calls promptly and politely with the proper greeting procedure as per the standard procedure.
    • Listens to the caller attentively and carefully before connecting it to an extension or a room number.


Advertised: Arab Standard Time
Applications close:

Chiusa

Communication Centre Agent

Riyadh, Arabia Saudita

A tempo completo, A tempo indeterminato

Data di inizio:

Ultima data di inizio:

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