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Descrizione del lavoro

Duties and Responsibilities

  1. Major responsibilities  
  • Communicate with client directly to follow-up on deposit schedule, menu selection, rooming lists, cut-off dates, guest preferences
  • Prepare Banquet Event Orders
  • Input group details into Delphi
  • Input Group Rooming Lists
  • Prepare group resumes to distribute weekly
  • Manage the HMS/Delphi interface as related to assigned Groups
  • Coordinate all necessary needs for group with Concierge including gift deliveries, key packets, transfers, spa appointments, F&B outlet reservations, etc.
  • Service clients who book rooms only groups from start to finish – i.e., incentives, social, weddings, entertainment, Middle East families, sports groups, etc.
  • Prepare group resumes to distribute to hotel staff weekly
  • Meet and greet client upon arrival as well as visit with client daily when in-house
  • Communicate with client directly to follow-up on rooming lists, cut-off dates, guest preferences, attrition penalty & pickup status, etc.
  • Coordinate all necessary needs for rooms only groups while in-house i.e., gift deliveries, key packets, transfers, spa appointments, F&B outlet reservations, etc.
  • Handle site inspections of hotel when necessary
  • Manage the HMS/Delphi interface as related to group room blocks
  • Communicate status of room blocks with Reservations Manager weekly
  • Run Delphi reports daily to review any discrepancies between HMS &
    Delphi
  • Attend weekly group resume meetings, GRC meetings as well as monthly sales & catering meetings
  • Assist with preparation of summary of charges for clients
  • Cross check to ensure Delphi is blocked according to contract
  • Coordinate with vendors
  • Miscellaneous catering duties as needed
  • Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experience, Departmental Legendary Quality Experiences on a daily basis


Advertised: 19 Oct 2021 Eastern Daylight Time
Applications close:

Dettagli

Tipo di lavoro
A tempo completo
Località
New York, NY, United States
Dipartimento
Amministrazione
Comincia tra
Il prima possibile
Durata del contratto
A tempo indeterminato
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