Guest Service Center Supervisor
Questa posizione non è più disponibile, ma ce ne sono altre Guest Relations offerte di lavoro presso Mandarin Oriental
Guest Service Center Supervisor

Mandarin Oriental

Pubblicata

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Guest Service Center Supervisor

Cosa comprende il lavoro

Major Responsibilities
  • Create and strategise duties and responsibilities of Telephone colleagues and ensure that work processes are in a logical order
  • Ensure proper staffing at all times
  • Ensure that Legendary Quality Experiences, policies and procedures are properly understood and followed through
  • Perform all aspects of colleague and training functions, including hiring, performance appraisals, counselling, coaching, training, disciplinary actions
  • Ensure and maintain a very high standard of personal hygiene, behaviour and grooming standards of staff
  • Ensure that the Legendary Service Training manual is continuously updated, maintained and used effectively
  • Perform any other reasonable duties as required by the Front Office Manager or the Assistant Front Office Manager. 
  • To maintain strong, professional relationships with the local telecom provider and their account manager.
  • To respond to changes in the Rooms function as dictated by the industry, company and hotel.
  • Ensure there is strong relationship and constant communication with all departments in the hotel. In the Front Office, the other Front Office sub-sections, the Housekeeping team.
  • To attend training sessions and meetings as and when required.
  • Ensure all telephone colleagues are well trained on all emergency procedures.
  • Perform any tasks as assigned by the Management


Advertised: China Standard Time
Applications close: China Standard Time

Chiusa

Guest Service Center Supervisor

Beijing, Cina

A tempo completo, A tempo indeterminato

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