Questa posizione non è più disponibile, ma ce ne sono altre Guest Relations offerte di lavoro presso Mandarin Oriental
Mandarin Oriental
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Guest Service Center Supervisor
Cosa comprende il lavoro
Major Responsibilities
Advertised: China Standard Time
Applications close: China Standard Time
- Create and strategise duties and responsibilities of Telephone colleagues and ensure that work processes are in a logical order
- Ensure proper staffing at all times
- Ensure that Legendary Quality Experiences, policies and procedures are properly understood and followed through
- Perform all aspects of colleague and training functions, including hiring, performance appraisals, counselling, coaching, training, disciplinary actions
- Ensure and maintain a very high standard of personal hygiene, behaviour and grooming standards of staff
- Ensure that the Legendary Service Training manual is continuously updated, maintained and used effectively
- Perform any other reasonable duties as required by the Front Office Manager or the Assistant Front Office Manager.
- To maintain strong, professional relationships with the local telecom provider and their account manager.
- To respond to changes in the Rooms function as dictated by the industry, company and hotel.
- Ensure there is strong relationship and constant communication with all departments in the hotel. In the Front Office, the other Front Office sub-sections, the Housekeeping team.
- To attend training sessions and meetings as and when required.
- Ensure all telephone colleagues are well trained on all emergency procedures.
- Perform any tasks as assigned by the Management
Advertised: China Standard Time
Applications close: China Standard Time
- Dipartimento: Guest Relations
Chiusa
Guest Service Center Supervisor
A tempo completo, A tempo indeterminato
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