Mandarin Oriental, Costa Navarino is located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean, and 45 minutes’ drive from Kalamata International Airport.
The beachfront resort is part of the sustainable resort destination of Costa Navarino, a well-established tourism destination which includes 3 other resorts. It comprises 99 guest rooms, including 48 pool villas, all with outdoor terraces and sea views, along with five restaurants and bars.
Mandarin Oriental, Costa Navarino is an exclusive resort hideaway in Greece, providing the best of barefoot luxury art of living.
Senior In Room Dining Water is responsible to provide the highest level of service and professional excellence, being ever present in the operation ensuring the highest standards and to completely satisfy our guests during their meal experience
Duties & Responsibilities:
To ensure that the uniform provided is kept clean, presentable and in good condition, ensuring that personal appearance and hygiene standards are an example for the team and demonstrate a professional image for our guests.
To ensure that mise en place is completed shift to shift and during service in order to provide an efficient service.
To ensure a full knowledge of the In Room Dining menu and wine list in order to respond or amend guests requests to their full satisfaction.
To ensure that the In Room Dining department is always kept clean and in appropriate order.
To assist and prepare all amenities in order to deliver them in compliance with our Legendary Quality Standards.
To prepare all orders in compliance with hotel standards and food & beverage specifications.
To take orders in a friendly, courteous and efficient manner according to guest requirements and hotel standards.
To up-sell services and products to our guests always, enhancing service and generating further revenue.
To ensure that all special requests are communicated to the kitchen and to make checks of all trolleys against guest orders, ensuring accuracy.
To perform the clearing of all trolleys and trays in the wash service area, ensuring efficient rotation of silver, china and glassware as well as minimising breakage.
To ensure that mise en place are completed shift to shift and during service in order to provide efficient service.
To perform all duties relating to the posting and voiding of charges in the Infrasys system, according to hotel procedures providing guests with accurate billing.
To perform any tasks relating to billing according to hotel service standards and cashiering policies.
To perform shift changing in Infrasys system according to meal periods ensuring an accurate breakdown of In Room Dining revenues report.
To respond to all guest complaints immediately, whenever possible, ensuring attempts to amend situations and satisfy guests.
To log and report any guest comments or complaints to the manager on duty in room service allowing prompt corrective action.
To assist and prepare all VIP amenities to deliver them in compliance to our Legendary Quality Standards.
Understanding and anticipating the guests’ needs and acting upon it.
Be interested in the guest, listen and ensure important information will be communicated within the team. If the opportunity arises, be proactive and create MOWOWs.
To ensure that guest satisfaction is monitored and where suitable, rectified throughout their meal experience.
To respond proactively to guest queries and to ensure appropriate action is taken, followed by effective communication with all relevant parties.
To be aware of, and comply with, safe working practices as laid down in Company H & S Manual, as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
To be aware of, and comply with, safe working practices as laid down under FHLSS. This will include your awareness of any specific hazards at your workplace.
Qualifications / Experience:
EU passport Holder is mandatory in order to work in Greece
Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
Minimum of 1 year working experience in a luxury hotel or high-end restaurant operation.
Excellent communication skills both written and spoken in English and Greek.