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Revenue Manager

Mandarin Oriental

Pubblicata

Revenue Manager

Descrizione del lavoro



Duties and Responsibilities

  • Ensure that the hotel and MOHG brand image is mathematically integrated into revenue management decisions (ie:  Lost-it rates cannot dilute brand image)
  • Provide input into the different booking lead times of market segments to facilitate future control
  • Monitor and control the hotel’s inventory on a daily basis by setting restrictions on the number of rooms that can be sold in each market segment
  • Complete forecasts (3 day, 10 day, 30 day and 90 day)
  • Update booking curve and history spreadsheets daily
  • Prepare month end reports for Executive Committee and General Manager
  • Participate in discussion to define rate scales, and ensure correct loading into system
  • Work with the Sales department to ensure that contracts are logically and correctly loaded in distribution systems
  • Predict future demand and proactively set controls for managing demand and maximizing revenues
  • Provide input in selection process of other booking avenues and contracts (eg:  voice, third-party, web-sites, etc) to ensure required control mechanisms are available
  • Proactively study future bookings from representation and imposes appropriate controls to maximize revenues, and ensure that once configured, reservations maintains all systems with accurate representation of hotels
  • Ensure customer retention is appropriately included in rate qualifiers
  • Provide input as to proven cause and effect of relationship management activities, and ensure that relationships have appropriate terms and conditions
  • Conduct weekly meetings with the hotel’s Executive Committee to review all revenue decisions for the next 3 months (ie: length of stay, best available rate, 21 day strategy)
  • Identify future periods where packages might assist in stimulating demand or should be restricted, or where promotions are warranted
  • Provide input into market perception based on shifting trends on future demand
  • Participate in advertising campaign by ensuring that all information is in the reservations systems, agree possible impact on demand with marketing before campaign is finalized, and ensures room inventory controls are appropriate prior to launch
  • Overall responsible for accurate room-night and revenue forecasting, with input from Sales for Group forecasts
  • Monitor and respond to client (travel agent, travellers, etc) concerns related to the processes for reserving the accommodations
  • Maximize room revenue and occupancy by effectively controlling rates and availability
  • Update the various distribution channels, (Synxis, SMS, HubX, etc.) for proper rate and room availability.
  • Assist in the creation and maintenance of rate codes in the various systems
  • Complete follow through of no-show and late cancellation charges
  • Ensure that Guest History is updated and acted upon accordingly
  • Clarify duties and responsibilities of Reservations colleagues and ensure that work processes are in a logical order
  • Ensure proper staffing at all times
  • Ensure that Legendary Quality Standards, policies and procedures of MOJKT are properly understood and followed through
  • Assist with annual departmental operating budgets as well as capital expenditure and manpower budgets
  • Control and analyse departmental costs to ensure performance is within budget
  • Perform all aspects of colleague and training functions, including hiring, performance appraisals, counselling, coaching, training, disciplinary actions, etc.
  • Ensure and maintain a very high standard of personal hygiene, behaviour and grooming standards of staff
  • Handle all guest complaints and comments relating to the department tactfully
  • Ensure that the Legendary Service Training manual is continuously updated, maintained and used effectively
  • Cooperate and coordinate teamwork with other departments
  • Other tasks as deemed appropriate by the Director of Sales and Marketing and the General Manager


 

Requirements :

  • 2 years Revenue Management experience as a Manager or Department Head
  • 4 year college or university degree in business, mathematics or hospitality management
  • Proficient in Microsoft Excel
  • Able to communicate written and spoken English
  • Excellent overall communication skills
  • Strong mathematical and analytical skills
  • Knowledge and grasp of hotel distribution systems (GDS, internet, etc.)
  • Able to multi-task
  • The ability to work well and lead in a team environment


Advertised: 12 Oct 2021 SE Asia Standard Time
Applications close: 01 Nov 2021 SE Asia Standard Time

Dettagli

Tipo di lavoro
A tempo completo
Località
Jakarta, Indonesia
Dipartimento
Revenue Management
Comincia tra
Il prima possibile
Durata del contratto
A tempo indeterminato

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