Reservations & Ticketing Supervisor
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Reservations & Ticketing Supervisor

Qatar Airways

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Reservations & Ticketing Supervisor

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About the role

We are recruiting for a Reservation & Ticketing Supervisor based in Amman, Jordan.

This role is responsible to Plan, supervise and support the Reservation and Ticketing team in order to achieve optimal customer satisfaction and surpass the annual revenue targets. Encourage Teamwork, consistency of service and proper coordination.

Role Accountabilities:

  • Handle customer requirements /cases professionally minimize customer waiting time.
  • Support Travel Agents with seat confirmation and arrange VIP Bookings/ ticketing queries.
  • Support staff and customers to resolve difficult issues /problems pertaining to Reservations and Ticketing, on a daily basis.
  • Assist staff and customer to resolve difficult issues/ problems pertaining to Reservations and Ticketing on a daily basis.
  • Encourage maximizing revenue for the Airline whenever possible.
  • Input reservation request through telephone, arranges reservations and routing using timetables, airline manuals, reference guides, and tariff book.
  • Maximize revenue, acting in the interest of the Company.
  • Ensures proper issuance of ATB for all types of ticketing transactions to reduce debit notes.
  • Deal with all mishandled passengers, NORECs, & DNB as required each day to reduce passenger complaints.
  • Show commitment to handle the maximum number of calls and passengers whilst at all the times carefully following all QR Procedures to achieve a high quality of reservations and ticketing service.
  • Provide induction/training to new employees and ongoing training to team members on special rates / offers/ promotions.
  • Brief staff on daily basis and keep them updated with relevant changes in the industry and QR products/ services.
  • Assist in complaints investigation and correcting weak areas.


Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make.  You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

Qualifications

To be successful in this role you will need.

  • Associate Degree or Equivalent with Minimum 4 years of job-related experience
  • A recognized IATA or Airline Advanced Passenger Tariff and Pricing Course is preferred.
  • Proven ability to manage room sales with due regards to Revenue


About Qatar Airways Group:

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

Chiusa

Reservations & Ticketing Supervisor

Amman, Giordania

A tempo completo, A tempo indeterminato

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