IT Operations Specialist
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IT Operations Specialist

Radisson Hotel Group (RHG)

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IT Operations Specialist

Cosa comprende il lavoro



Proper working hotel systems are essential to provide a unique customer experience – from discovering, booking and staying with us.

Can you be our Roll Out Guru and keep our systems running smoothly whilst managing and executing projects?  Then why not come and join us at the Radisson Hotel Group and help us to create memorable moments for our hotel guests with state-of-the-art systems worldwide.

A number of exciting Taskforce opportunities have arisen to support the roll out of EMMA within our hotels.

EMMA is a unified technology platform that will span all aspects of our core business – this next generation technology will integrate our Central Reservation System (CRS), Property Management Systems (PMS), Sales and Catering (S&C), Point of Sale (POS), Customer Relationship (CRM), Loyalty, and Business Intelligence functions into a single common global platform.

The role of the TMS Roll-out Specialist will be responsible for working alongside the Implementation Lead to support hotels/teams through pre-implementation, data migration and the “Go Live” period.

With a passion for IT systems and delivering training, a goal orientated team player, you must be able to build strong, productive working relationships, project a positive Yes I Can! attitude with the ability to respond to customer needs quickly and effectively.

You will:

  • Guide the hotel staff through the system for the daily operations.
  • Give on-site support on solutions for implementation.
  • Performs system configuration checks and data migration activities.
  • Deliver support in a client-facing environment.
  • Manage risks and issues, successfully and rapidly escalating them (when necessary) and resolving them.


 

You are:

  • An engaging, experienced Supervisor with a flair for learning new tools and software quickly.
  • A self-motivated problem solver with the ability to thrive in a dynamic and customer focused environment.
  • Highly analytical, technically proficient with strong understanding of database principles.
  • Flexible with the ability to travel 10% of the time.
  • An exceptional organizer with excellent communication, interpersonal and problem-solving skills.


 

You have:

  • 2-3 years of experience in the hotel industry, either in Front Office, Reservations or Revenue Management
  • Experience of training or coaching individuals (desirable).
  • Strong listening skills with the ability to ask effective questions.
  • Significant exposure with responding to customer needs, maintaining composure in stressful situations, and adapting to change.
  • Exceptional people skills with an ability to engage with a variety of levels in English and preferably also in a Scandinavian language.


 

What We’re Offering You:

  • You’ll get to know our portfolio of hotels across EMEA, experiencing the different local cultures and building a network of contacts that will be useful for the rest of your career.
  • You’ll be part of one of the most important and business impactful projects of our Five-year Plan.


Additional Information:
The starting date would be as soon as possible. Contract duration will be approx. 1 year, extendable. 

CAREERS

Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we believe that people are our number one asset. As the one of the world’s largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.

To find out more about the Radisson Hotel Group, our Culture and Beliefs, then why not visit us at careers.radissonhotels.com.



Chiusa

IT Operations Specialist

Madrid, Spagna

A tempo completo, A tempo indeterminato

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