Assistant Boutique Manager
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Assistant Boutique Manager

Richemont

Pubblicata

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Assistant Boutique Manager

Cosa comprende il lavoro



Since 1874, Piaget has been committed to bringing the spirit of Luxury to life thanks to a constant quest for creativity, an unlimited innovation and a respect for excellence. All this being possible thanks to a fully integrated Manufacture mastering watchmaking and high jewelry know-how.
Piaget excels in everything that is rare, precious and exceptional.
Always do better than necessary: the Piaget founder’s motto still remains the guiding principle for all our colleagues across the world who, every day, make Piaget grow with passion.

At Piaget North America, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

ASSISTANT BOUTIQUE MANAGER - PIAGET, RODEO DRIVE

MAIN PURPOSE
The Assistant Boutique Manager - Selling role is a brand ambassador of Piaget, who is responsible for achieving sales targets & KPI’s, client networking, and enforcing operational policies. This role demonstrates the refined luxury lifestyle of Piaget through customer service, attitude, and behavior, always making decisions in the best interest of providing an elevated client experience. As a leader, he/she manages his/her team in line with Piaget’s values and supports talent development for individual careers and collective team performance.

KEY RESPONSIBILITIES

SALES:

  • Daily supervision of staff - responsible for the achievement of boutique, your individual sales targets and KPIs – while proactively enhancing the client database.
  • Collaborate with your Boutique Manager on the annual commercial plan as well as objectives of the boutique.
  • Demonstrate creativity & “thinking outside the box” in generating business for the boutique – including but not limited to community outreach and networking to identify new business and client opportunities.
  • Strategize & execute outreach to local prestige market.
  • Support with any New Retail Initiatives.                                                                                     


TEAM:

  • Coach, train and motivate boutique team to achieve individual sales goals and client development.
  • Play an active role on the selling floor with spot coaching and training.
  • Ensure team understands and is compliant with all Richemont and Piaget compliance and standards.
  • Partner with boutique manager during the annual PMP process and collaborate on regular touch bases to review associate performance and KPI’s in development of their individual performance.
  • Manage one direct report.


CLIENT EXPERIENCE:

  • Deliver the Piaget experience to the highest standard to all clients and prospects while adhering to brand guidelines.
  • Be a Piaget Ambassador & develop a detailed knowledge of all Piaget creations.
  • Analyse Voice of the Client feedback to create meaningful clienteling actions.
  • Activate CRM activities in and out of the boutique and work with team to execute according to brand guidelines.
  • Partner with boutique manager on activation calendar to enhance the client experience in and out of the boutique.
  • Ensure quality of data capture while also maintaining local compliance rules and regulations.


GENERAL OPERATIONS:

  • Ensure boutique check list is fully implemented, and brand’s guidelines are respected with no exception.
  • Follow and implement all required Richemont and brand policies & standards on regular basis to support objectives.
  • Support team with third party relationships and commission according to guidelines.  
  • Partner with Boutique Manager to ensure boutique is properly maintained and take needed actions to repair.


STOCK MANAGEMENT:

  • Oversee all operational processes in partnership with Operations and Richemont Teams including shipping and receiving, inventory, security, transfers and damages to ensure adherence of company policies and procedures while monitoring store profitability.
  • Support the team with daily and annual inventories and cycle counts including coordination with operations team on any High Jewelry/HTI needs and stock movement.
  • Control the quality of the stock (scratches, movements, batteries for quartz watches…) and make sure all creations are handled with extra care and in perfect selling conditions.
  • Partner with boutique manager on visual merchandising to ensure alignment with brand direction and business trends.  .


JOB REQUIREMENTS

  • 5 to 10 years’ experience with a strong passion and understanding for the luxury retail and/or service industry.
  • Passion for developing teams and implementing actionable development plans.
  • Excellent communication and organizational skills both written and verbal.
  • Well-groomed and demonstrates an attitude of professionalism, conscientiousness and reliability.
  • Takes initiative, is conscientious and provides complete follow through on all aspects of responsibility
  • Ability to motivate others, has a “team player” spirit and the ability to work well within a group/team dynamic
  • Shows innovation and initiative in setting customer care standards.
  • Proficiency with SAP and Microsoft Office software
  • Assist with special projects as needed
  • Enthusiastic, self-confident and self-motivated with a positive attitude at all times.
  • Able to work flexibly, embrace and manage change.
  • Able to lift up to 10 pounds.


Chiusa

Assistant Boutique Manager

Beverly Hills, CA, United States

A tempo completo, A tempo indeterminato

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