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Director Commercial Operations



Director Commercial Operations

Descrizione del lavoro

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 7,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity. 



At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities

Job Mission

Deliver operational excellence while prioritizing efforts in process improvement, driving efficiencies and challenging the status quo.  The Director, Commercial Operations-Boutiques must establish an operational foundation commensurate with the boutique business and prepared to sustain future growth.

Key Responsibilities

Boutique Operations Projects

  • Develop Back of House standards that are consistent throughout the network; develop, design & implement process for the ongoing maintenance and improvement of these standards
  • Lead the boutique opening process, including mobilization of boutique opening team (in partnership with Network Development Team)
  • Lead the roll-out of new operational processes and/or procedures and ensure network adaption
  • Evaluate existing policies and procedures to ensure ongoing validity, making recommendations for change where required
  • Support the execution of all retail projects from an operations standpoint (e.g. customer experience and omni-channel initiatives)
  • Partner with Store Design & Planning Team on boutique maintenance and light renovations/upgrades and ensure maintenance/renovations/upgrades are completed to schedule
  • Partner with Richemont on finance and compliance topics (and others where needed) to offer feedback, ensure consistent execution, etc.

Boutique Information Technology Liaison

  • Work in close partnership with Richemont IT to consolidate, identify and prioritize key IT issues and develop the roadmap for addressing them with little or no disruption to boutique operations
  • Partner with Business Solutions team to roll-out new technologies and upgrades in the boutiques, including training, establishing feedback loops, etc.
  • Ensure all boutique hardware is working properly (e.g., traffic counters) and partner with relevant functions to ensure any deficiencies are promptly resolved

Stock Management Efficiencies

  • Evaluate current stock management processes (including daily counts, cycle counts, etc.) to ensure maximum efficiency, driving to ensure ongoing improvement and consistent application throughout the network
  • Partner with Merchandising Team to develop and implement transfer rules and processes to maximize stock rotation, and monitor rotation metrics
  • Evaluate digital inventory tools and make recommendations for future development (BIT/ RFID)
  • Assess all other operations and client policies (e.g., holds) to ensure they are standardized and applied consistently

Workforce Management

  • Implement smart scheduling and resource planning in partnership with Commercial Performance

Leadership/ Team Development

  • As the corporate referent for Regional and Boutique Operations Managers, develop strategic initiatives and action plans for operations along with specific KPIs and expectations for execution
  • Support the recruitment and development of operations professionals in the network; partner with Commercial leadership on performance management and development planning (where appropriate)
  • Partner with Learning & Transformation Team to develop an onboarding program along with ongoing trainings and development opportunities for the operations function
  • Create an operations community and team spirit, fostering best practice sharing and consistent execution


  • Bachelor’s degree in a business-related field preferred, but not required
  • 10+ years of retail or hospitality management with direct reports
  • Project Management skills
  • Systems/ software knowledge (e.g. POS, inventory management, workforce management, etc.)
  • Lean Six Sigma Certification a plus
  • Management or People leadership experience, remote team management a plus


Tipo di lavoro
A tempo completo
New York, NY, United States
Comincia tra
Il prima possibile
Durata del contratto
A tempo indeterminato